Representative, Customer Service II

Overview McLane is seeking a Customer Service Representative II to handle non‑routine customers and issues, ensuring customer satisfaction through accurate, timely information. The role is under limited supervision and serves to maintain strong business relationships. Responsibilities Monitor customer reporting and communicate critical issues. Research and respond to customer inquiries. Maintain customer files to ensure up‑to‑date information. Manage customer requests for assistance, information, and issue resolution. Provide accurate and consistent responses to customer concerns and questions, taking immediate action to meet needs. Maintain regular communication with decision makers within customer organizations. Train customers on various business applications. Analyze and respond to requests involving store‑level and group‑level information. Answer inquiries by phone, email, and internet response. Perform other duties as needed or assigned by supervisor. Qualifications High School Diploma or GED. At least 2 years of customer service experience. Typing speed of 45 wpm and 10‑key touch proficiency. Strong verbal and written communication, organization, and planning skills. Knowledge of Microsoft Office applications. Ability to prioritize tasks logically. Ability to learn quickly, retain information, and meet deadlines. Read, write, and understand English at a level sufficient to perform job‑related tasks safely. Benefits Pay rate: $20.00–$20.50 per hour. 2 positions available: Sun‑Wed 7 am‑5:30 pm & Tues‑Fri 7 am‑5:30 pm. Medical, dental, and vision insurance; FSA/HSA; company‑paid life insurance. Earn vacation and sick leave from day one; paid holidays after 90 days. 401(k) Profit Sharing Plan after 90 days. Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement, and more. Fit Teamwork oriented. Organized. Problem solver. Detail orientated. Equal Opportunity All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates may be subject to a background check and drug screen in accordance with applicable laws. For our complete EEO and Pay Transparency statement, please visit Location Primary Location: United States—South Carolina—Rock Hill Work Locations: DC Rock Hill Business Unit: FS165 Rock Hill Schedule: Full‑time; Shift: 1st‑Day; Employee Status: Regular #J-18808-Ljbffr McLane Company, Inc.