Customer Service Representative

Job Description

Job Description

We are looking for a detail-oriented Customer Service Representative to support order processing and customer communication for a Long-term Contract position based in Pierceton, Indiana. In this role, you will help ensure orders are entered correctly, respond to customer inquiries by phone, and assist with return-related requests. This opportunity is well suited for someone who is comfortable working with data, learning product details such as part numbers, and maintaining accuracy in a fast-paced service environment.

Responsibilities:
• Enter customer sales orders into the company system with a high level of accuracy to support timely material planning and fulfillment.
• Handle inbound customer calls professionally, providing clear information and resolving routine questions related to orders and service needs.
• Make outbound calls as needed to confirm order details, clarify customer requests, and support smooth processing.
• Review order information carefully to minimize errors and maintain reliable customer records.
• Assist customers with return requests, documenting issues and helping move each case through the appropriate process.
• Use Excel and internal visual system tools to track information, update records, and support daily service activities.
• Learn and apply product and part number knowledge to improve order accuracy and customer support quality.• Previous experience in customer service, call center support, or a similar client-facing role.
• Ability to perform order entry tasks accurately and efficiently in a system-driven environment.
• Comfortable handling a high volume of inbound calls and occasional outbound customer communication.
• Proficiency with Microsoft Excel and confidence working within internal software platforms.
• Strong attention to detail, especially when reviewing orders, part numbers, and customer information.
• Experience supporting returns or resolving order-related issues is preferred.
• Effective written and verbal communication skills with a customer-focused, detail-oriented approach.