Global Timekeeping Business Analyst

Job Description

Job Description

Department Overview  

Global Compensation provides compensation services to U.S. Foreign Service employees, Department of State Civil Service employees and Locally Employed (LE) staff. They provide both American and LE Staff payroll services for U.S. Agencies Overseas and Annuity services for Foreign Service Retirees. With locations in Charleston, South Carolina and Bangkok, Thailand, Global Compensation manages one of the most complex compensation environments in the world, providing compensation services in 180 countries and 140 currencies. Services include time and attendance, payroll, annuity payments, customer support, withholding adjustments, benefits, record keeping and reporting for our employees working domestically and overseas at our Embassies and Missions. Global Compensation’s primary goal is to provide world-class compensation services to its customers. 

The U.S. Department of State (DoS), The Bureau of the Comptroller and Global Financial Services, Charleston has a requirement for a Compensation Analyst in the Office of Global Compensation. The Compensation Analyst position will be responsible for payroll processing, analysis, auditing and monitoring of payroll in the office of American Pay Processing.

Job Responsibilities

Implementation and Rollout Support:

• Maintain an action log of open issues, deliverables, decisions, owners, and due dates. Capture meeting notes and follow up on commitments; prepare status and outstanding items for project meetings and weekly checkpoints.

• Support GovTA user acceptance testing by organizing test plans and scenarios, recording results and defects, tracking retests, and confirming that changes address the documented business need.

• Maintain implementation checklists, role and responsibility matrices, milestones, configuration records, and documentation for transactions, tiles, messages, and validations. Extend these materials to the locally employed payroll phase as directed.

• Identify missing process steps or unclear handoffs, document proposed workflows, and work with the appropriate subject matter experts and owners to resolve gaps.

• Update work instructions, training materials, knowledge base articles, and user guidance as approved changes are adopted.

Operational Timekeeping Support:

• Investigate user and timekeeper inquiries in GovTA and the service ticket system, including timesheet validations, delegations, reassignments, and employee or leave record exceptions. Resolve matters within assigned authority and escalate others with supporting evidence.

• Monitor missing, unvalidated, and uncertified timesheets; follow up ahead of payroll deadlines. With appropriate access and approvals, perform Master Timekeeper validation overrides and HR Administrator tasks such as delegations, reassignments, and federal calendar maintenance. Make authorized profile and leave balance corrections outside automated data feeds.

• Review personnel and leave data feeds, reconcile pay plan and non-pay status exceptions, document discrepancies, and coordinate corrections with payroll and operations teams. Coordinate file build schedules and manual builds with system owners when needed.

• Prepare recurring timekeeping reminders and communications about codes, deadlines, and system releases; keep knowledge base and SharePoint content current.

• Document configuration issues, consult policy and process owners, and submit or track approved changes through the appropriate operations channels. Support authorized audit and oversight data requests while safeguarding employee information.

Security Clearance Requirement

All contractors supporting this Department must be able to either possess or obtain a security clearance of Secret . 

Minimum Requirements

• Hands-on experience supporting time and attendance, payroll, human resources, or comparable transaction system, including research of records, exceptions, user questions, and data accuracy issues.

• Experience coordinating work across multiple owners: maintaining an issue or action log, recording decisions and deadlines, following up, and communicating status clearly.

• Ability to support testing or process changes by following documented scenarios, recording evidence and defects, and verifying the outcome of a correction.

• Working proficiency in Microsoft Excel for tracking and reconciling records, including sorting and filtering, formulas or lookups, and checks for completeness and accuracy; proficiency with Word, Outlook, and collaboration or document sharing tools.

• Ability to write clear procedures, meeting notes, training content, and user communications for audiences with different levels of system knowledge.

• Sound judgment in handling sensitive employee and payroll information, prioritizing deadline driven work, and knowing when to elevate an issue for approval or specialist review.

• Ability to work on site at the assigned CGFS location and to obtain a Secret security clearance.

Preferred Qualifications:

• Experience with federal timekeeping or payroll, overseas operations, employee leave and personnel data feeds, or large distributed user populations.

• Experience preparing user acceptance tests, implementation trackers, process maps, role and responsibility matrices, or audit support packages.

• A bachelor’s degree in business, human resources, information systems, accounting, or a related field; relevant experience may be considered in accordance with the contract’s education and experience substitution requirements. An active Secret clearance is preferred.

Work Schedule  

The employee will work an 8-hour shift, Monday – Friday, between the hours of 6:15 am to 6:00 pm with a non-compensated lunch (See your Assistant Project Manager for work schedule and department policies). Additional hours may be required and must be authorized by your Project Manager and DoS Leadership. This is a 100% on-site position.