Clinical Training Coordinator ( MA/ LPN)

Job Description

Job Description

Description:

About Primary Health Solutions

Our Mission

We meet people where they are and partner with them on their journey towards wellness.

Our Vision

The destination for servant leaders to provide comprehensive and exceptional care.

Our Values

R – Respect

I – Innovation

S – Stewardship

E – Excellence 

Clinical Training Coordinator Overview:

The Clinical Training Coordinator will work cross-departmentally to provide oversight and implementation of PHS' clinical training and development initiatives. The Clinical Training Coordinator builds the PHS clinical team members’ expertise in patient care skills through demonstrations, continuing education courses and other educational offerings. The Clinical Training Coordinator supports routine, day-to-day standard work clinical and EHR processes, competency assessment and activities related to recruitment of clinical staff, onboarding, (re)training, and Medical Assistant preceptor program.

In addition, Clinical Trainers will look to the Clinical Training Coordinator for support in answering training and support-related questions. The Clinical Training Coordinator will act as the primary resource for clinical training inquiries from clinical staff, providers, and training leads. They will be responsible not only for day-to-day clinical training activities but also for delivering more in-depth instruction, troubleshooting equipment, and conducting competency evaluations. They will also contribute to the development and improvement of written clinical workflows and will be responsible for teaching Basic Life Support (BLS) to all current clinical staff

Essential Duties and Responsibilities:

· Develop and improve upon on-boarding training of new clinical employees in group and/or one-on-one training, for both virtual and classroom setting. 

· Serve as the go-to expert for clinical training questions and guidance from clinical staff, providers, and Clinical Trainers. 

Provide additional support to Clinical Trainers and assist in addressing complex training and support inquiries

· Works closely with leadership and other HR team members to ensure staff have valuable experience through on-boarding. 

· Develop and improve upon clinical training curriculum.

· Assign and assess clinical competencies of new clinical employees, ensure the new employee can work independently within 90 days of employment. 

· Conducts 30-60-90 competency assessment of new clinical hires. 

Help with clinical equipment troubleshooting.

· Assist in the development and updating of policies and procedures that align with best practices and standard workflow. Coordinates and conducts annual or recurring training.

· Participates in developing and implementing clinical services and training strategies that address performance gaps.

· Act as the PHS contact and provide oversight to the PHS Medical Assistant Preceptor Program and Nurse Practitioner or Physician Assistant Placement Program. 

· Work in collaboration with HR and leadership to recommend clinical staff for continuing education and development opportunities to enhance skills and promote retention.

· Collaboration with leadership, IT, HR, Clinic Operations and other stakeholders to work on projects, influence change management, drive training strategy, and coordinate project rollouts. 

· Teach Basic Life Support (BLS) to all current clinical staff

Our Ideal Candidate Will Have:

· Medical Assistant or higher clinical degree 

· Must have three or more years of training experience in a healthcare setting 

· Training certification strongly preferred but not required 

· Knowledge of Electronic Medical Records strongly preferred

· Strong knowledge of Electronic Medical Records (EMR), preferably NextGen 

· Experience working with nurse practitioners, physician assistants, physicians, and clinical support staff. 

· Impeccable organizational and time management skills 

· Proficient written and verbal communication 

· Attention to detail 

· Great interpersonal skills with a desire to continuously educate employees in both classroom and clinical settings 

· High empathy skills and understanding of effective teaching methodologies

· Critical thinking and problem-solving skills to adapt to various learning style needs 

Success Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Must have an MA certification. Three or more years of training experience in health care environment is strongly preferred.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have the ability to gain knowledge of Microsoft Office Suite and ability to quickly learn and adapt to EMR systems. 

Other Applicable Requirements  

Strong communicator and listener to patients and associates. Strong interpersonal skills (friendly, caring, patient). Strong verbal/written communication skills. Strong organizational skills and attention to detail. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate.

Affirmative Action/EEO Statement

It is the policy of Primary Health Solutions to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.