Supervisory Insurance Specialist

Job Title

Insurance Claims Division and Policyholder Service Division Operations

Duties

Oversees the daily operations of the Insurance Claims Division and the Policyholder Service Division using delegated authority to make decisions impacting those operations and eligibility for benefits.

Applies complex facts and conflicting documentation to a wide array of procedures as well as to both national and state statutes, and case law.

Provides direction and knowledge of customer service principles in order to administer a nationwide toll-free telephone customer service center.

Provides technical guidance and direction in claims authorizations, benefits information, and other activities related to program benefits.

Provides technical guidance which covers a wide range of benefit program activities.

Participates in the research and evaluation of new technologies for the nationwide programs.

Analyzes and evaluates the effectiveness of programs or operations in meeting established goals and objectives. Conducts studies, surveys, research and analysis concerning operations which may have a major impact on the program and its participants.

Responsible for keeping the Director, Deputy Director and other Assistant Director's of the Insurance Service informed of changes in the Insurance Claims and Policyholders Service Division and how those changes affect the rest of the benefit program and other programs administered by VA.

Responsible for providing timely responses to Congressional, White House and other special inquiries concerning Benefits along with the maintenance of records systems.

Responsible for personnel actions such as filling vacancies, evaluating and reviewing employee performance, and taking disciplinary actions.

Forecasting of workload by subunit and function in order to plan, budget and provide for adequate staff, space, equipment and training in light of budgetary constraints and rapid technological changes is required.