CONSUMER AND BUSINESS AFFAIRS REPRESENTATIVE II/EMERGENCY APPOINTMENT HOMELESSNESS

Application Filing Dates Applications will be accepted from Thursday, October 29, 2026, until Thursday, November 5, 2026, at 5:00 p.m. (Pacific Time). Position/Program Information Type Of Recruitment: OPEN COMPETITIVE - EMERGENCY Exam Number

CA1663L-EA

We accept applications from anyone. The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance abuse. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you. The Department of Consumer and Business Affairs, is seeking a qualified candidate to fill emergency Consumer and Business Affairs Representative II vacancies related to the homelessness crisis. Under the emergency order, applicants who meet all the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. During your initial work period, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment. Essential Job Functions Provides counseling and information to consumers, property owners, litigants, disputants, business representatives and others on consumer laws, real estate matters, small claims court procedures, and public agency resources. Gathers pertinent information and supporting documents needed to evaluate the merits of complaints and to investigate and resolve consumer complaints. Reviews complainant's charges and allegations of misrepresentations of consumer products and services, unfair, unethical, or deceptive business practices, and other alleged violations of consumer protection laws and regulations in order to verify the accuracy of charges and allegations. Mediates complaints and disputes between consumers, businesses, and others providing products and services to the public in an attempt to arrive at a resolution or settlement of differences on a variety of consumer related service matters. Interviews consumers, litigants and disputants to ascertain factual information concerning their inquiry, complaint or claim and provides counseling, accepts complaints, or makes referrals as appropriate. Assists in the investigation of illegal business practices and the preparation of detailed written investigative reports and complainant statements for use by prosecuting agencies. Assists the public in completing forms for consumer related services. Researches the statutes, rules, and regulations governing consumer related services. Screens and codes consumer complaints; accepts and reviews consumer complaints for investigation, refers complaints to the appropriate agency, and prepares correspondence concerning the complaint. Reviews correspondence from consumers, businesses, litigants and disputants to determine if their action has brought a complaint or dispute to resolution. Contacts the parties to obtain additional information or verify resolution of a complaint or dispute. Conducts field investigations concerning consumer complaint matters. Maintains records of investigation, conciliation and mediation activities and prepares correspondence and reports as necessary. Researches public records and other data sources as necessary to assist the public or to collect information on the status and activities of specific businesses. Investigates illegal business practices and prepares detailed written investigative reports and complainant statements for use by prosecuting agencies. Assists lower level incumbents or volunteers in providing service to the public. May assist in the development and dissemination of printed information materials. Attends community events and makes presentations concerning consumer affairs matters and department programs to consumers, property owners, litigants, disputants, businesses, civic, and other concerned groups. Maintains records of contacts with the public and tabulates statistics as needed. Staffs a branch office as needed. For more information, please view the classification specification: Consumer and Business Affairs Representative II Requirements

REQUIREMENTS TO QUALIFY:

OPTION 1: Six months of experience in the County of Los Angeles as a Consumer Affairs Representative I*. OPTION 2: One year of paid or unpaid experience assisting the public in a consumer protection agency. OPTION 3: One year of experience assisting the public in the solution of problems related to law or legal services, employment, housing, credit, loans, insurance, real estate, landlord-tenant, court procedures, dispute settlement, mediation or similar services. OPTION 4: Graduation from an accredited four-year college or university** with a Bachelor's degree in Consumer Science, Home Economics, Administration of Justice, Political Science, Law, Public Administration, or related fields. OPTION 5: Graduation from an accredited paralegal program***. You MUST meet one of the above requirement(s) in order to be appointed to fill any vacancies related to this recruitment. Special Requirements Information To qualify under this option, you must hold the payroll title of Consumer Affairs Representative I. To receive credit for your education, include a legible copy of all relevant official documents, including your diploma, transcript, or letter/certificate from an accredited institution or email it to View email address on click.appcast.io within seven (7) days of the filing period. The document should show the date the degree was conferred and be in English. If not in English, then translation is required. International degrees must be evaluated for equivalency to U.S. standards if not listed in the International Handbook of Universities or World Higher Education Database. Documents marked as unofficial will not be accepted. For more information on our standards for educational documents, please visit: In order to receive credit for completion of a paralegal training program, you must include a legible copy of your paralegal certificate with your application at the time of filing or send by email to View email address on click.appcast.io within seven (7) calendar days from application submission. An approved paralegal program approved by the American Bar Association, or by the California Department of Education. Withhold Information NO OUT-OF-CLASS EXPERIENCE WILL BE ACCEPTED FOR THIS EXAMINATION. No withholds will be allowed for this examination. Required experience must be fully met and indicated on the application on the last day of filing. License A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. Physical Class Physical Class II – Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Exam Content During your initial work period, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment. Social Security Number Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI)

The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Contact Information

CALIFORNIA RELAY SERVICES PHONE: View phone number on click.appcast.io

ADA COORDINATOR PHONE:View phone number on click.appcast.io

TELETYPE PHONE NUMBER: View phone number on click.appcast.io

ALTERNATE TELETYPE PHONE NUMBER: View phone number on click.appcast.io

DEPARTMENT CONTACT

Department Contact Name: DCBA Exams Department Contact Phone: View phone number on click.appcast.io Department Contact E-mail: View email address on click.appcast.io County of Los Angeles Employment Information Any language contained in the job posting supersedes any language contained below. This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting. Equal Employment Opportunity/Non-Discrimination Statement The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit: Testing Accommodations For Applicants The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process, please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. For more information on accommodations, please visit: Fair Chance The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, which may include, but is not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952). Employment Eligibility Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States. Career PathFinder Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application at Veteran’s Credit Pursuant to the County Charter and County policy, in all open competitive examinations (i.e., examinations open to everyone), the County of Los Angeles will add a credit of 10 percent of the total credits specified for such examination to the final passing score of an honorably discharged veteran, as well as the spouse of a deceased or disabled veteran, who served in the Armed Forces of the United States under specific conditions. For more information on veteran’s credit, please visit: #J-18808-Ljbffr County of Los Angeles