Director, SaaS Support Operations & AI Automation
Entrepreneur Cooperative
Entrepreneur Cooperative is seeking a Director of SaaS Customer Support Operations & Automation who will oversee and enhance the customer support organization for their AI-native transit operations platform. This role requires at least 10 years of experience in customer support and proven leadership skills in managing support teams. The ideal candidate will improve support processes, implement AI-driven workflows, and lead a team of 11 professionals to enhance customer outcomes and operational efficiency. #J-18808-Ljbffr Entrepreneur Cooperative
- ...Nexus You don't have an AI story if you don't have your... ...one governance envelope, one operational layer across every mainframe,... ...tools pre-integrated. AI-native automations that deploy and self-heal the... ..., FDE, Principal SA, DCRE support) without becoming a bottleneck...Operations
- ...About Nexus You don't have an AI story if you don't have your... ...one governance envelope, one operational layer across every mainframe,... ...tools pre-integrated. AI-native automations that deploy and self-heal the... ..., FDE, Principal SA, DCRE support) without becoming a bottleneck...Operations
- ...healthcare technology company is seeking a Director of Support Operations to lead the strategic transformation... ...extensive experience in healthcare SaaS environments and will architect... ...to manage increasing volumes through automation. Responsibilities include developing...OperationsFlexible hours
$240k - $330k
...Bloomberg's managed data services, supporting the next evolution of... ...relational (NoSQL) databases, from an operational, scale, and design... ...services. ~ Experience with automation technologies (i.e. Ansible, Chef... ...variety of user personas. ~ AI-Related Database Technologies...OperationsTemporary workFor contractorsWork experience placementWork at office$30k - $100k
...questions in plain English, and our AI-powered platform surfaces... ...AI products with a tight, supportive team, we'd love to meet you. As... ...trusted relationships across operations, marketing, and stakeholder teams... ...For 3+ years in customer-facing SaaS roles (TAM, CSM, Account...OperationsFull timeContract workRemote work- ...customers — from hyper-growth AI Clouds to Global... ...You are not a reactive support resource. You are a proactive... ...configuration, and operational readiness reviews. You... ...and expansion in a SaaS or platform business. You... ...tenant provisioning, and automated node provisioning and...OperationsRemote workFlexible hoursDay shift
- ...management of the customer’s operational experience with Guidewire Cloud... ...innovation, and responsible use of AI—empowering our teams to... ...managerial position with a Customer Support organization focused on... ...Experience working with Cloud, SaaS, or PaaS service models and understanding...OperationsCasual workLive inLocal areaRemote workHome office
$100k - $110k
...0,000.00/yr Reports to: Director, Client Services / Pod Lead... ...is the first and only AI‑powered HCP Engagement... ...troubleshooting any discrepancies. Support API integrations for... ...Experience 3+ years in SaaS implementation, ad tech, health‑tech operations, or technical client...OperationsFull timeTemporary workWork at officeLocal areaHome officeFlexible hours- ...community foundations to process automation and data collaboration, our combined expertise supports a diverse range of... ...pitfalls before they impact business operations. Complex Issue Resolution: When... ...Salesforce). Background in B2B SaaS software development or systems...OperationsWork at officeRemote workFlexible hoursShift work
$83.73k - $108.35k
...efficiency, and sustainability of the operations that power the global economy.... ...you’ll have the autonomy and support to make an impact as we build... ..., including an interest in AI and its applications. Customer... ...-level customers in a SaaS, IoT, or PaaS environment. Proven...OperationsFull timeRemote workFlexible hours$125k - $150k
...network for trusted trade. Our AI-powered product network... ...in effectively and efficiently operating Altana’s platform. As a TAM, you... ...the first point of contact for support requests, quickly engaging the... ...have a strong understanding of SaaS financial metrics, allowing you...OperationsFull timeTemporary workWork experience placementWork at officeFlexible hours$140k - $245k
...into code, or iterating with AI. From idea to product,... ...Technical Program Manager (TPM) to support our Security Operations team. In this role, you’ll... ...experience in a cloud or SaaS environment supporting... ...Cowork, Open AI Codex, etc.) to automate and scale manual processes...OperationsFull timeRemote workWork from home- CSC Generation is the AI-native holding company re-engineering omnichannel... ...transform them with Genesis, our operating platform combining a Data Fabric, Automation Engine, proprietary tools, and... ...will define and build it. As Director of AI Creative Systems , you will...OperationsWork at officeRemote work
$159.5k - $199.4k
...Technical Product Manager, Veda AI Platform Location: US Remote... ...all aspects of services operations, from services estimation and... ...company’s Professional Services Automation (PSA), Customer Success (CS),... ...Flexible Work Environment: We support work‑life balance through a...OperationsFull timeRemote workFlexible hours- ...Ascertain is seeking a Staff Product Manager, Automation to lead the development of an automation... ...complex systems like EHRs, as well as fluency in AI/ML technologies. You will collaborate closely with engineering and operations to design efficient workflows, contribute to...OperationsRemote work
$100k - $150k
...Code and Theory in New York is seeking an experienced Operations Strategy and Business Intelligence professional to optimize and innovate... ...teams to gather requirements, design solutions, and build automations using modern tools. The position offers a base salary range...Operations- ...digital solutions and next-generation AI. We empower businesses-and their... ...achieve more through innovation, automation, and intelligent insights. The... ...preferred. ~ Experience selling or supporting technology solutions such as cloud, SaaS, cybersecurity, infrastructure, or...For contractors2 days per week3 days per week
$80k - $100k
...private funding necessary to support the strategic goals of the... ...the University, for critical operations such as student aid, faculty... ...’s endowment. The Associate Director, Donor Services will manage... ...implement opportunities for process automation and stay abreast of industry...OperationsWork experience placementImmediate start$232k - $282k
...scale your team's impact by favoring automation and leveraging AI to minimize manual work, setting realistic... .... Work with Design, Finance, Operations and PMO Manager peers to identify opportunities... ...Provide executional guidance and support for your team’s projects by helping...OperationsWork experience placementCasual workLive inWork at officeRemote workShift work- ...recruiting technologies. The ideal candidate will have strong expertise in applicant tracking systems and a background in recruiting operations, with a passion for process improvement in a fast-paced environment. Join us in transforming our recruitment approach! #J-18808-...Operations
$220k - $240k
...together a fully configurable and content-rich, AI-powered platform along with best-in-class... ...develop end‑to‑end AI system services to automate and bring efficiency into healthcare... ...to shape the future of healthcare operations by building solutions that combine deep technical...OperationsPart timeFlexible hours$290k - $365k
...interpretable, and steerable AI systems. We want AI to be safe... ..., and building the operational foundations that enable data-... ...Infrastructure & Vendor Management: Support strategic assessments of marketing... ..., alerting, version control, automated privacy validation, and...OperationsWork at officeVisa sponsorshipFlexible hours$130k - $145k
...Manager, Technical Support Engineering - East Founded in 2018 with co-headquarters in... ...intelligent workflow platform applies AI, automation, and integration with human ingenuity to... ...service, driving customer success and operational efficiency. Key Responsibilities: Lead,...Remote workWork visa- ...high-throughput inference workloads. They operate full-stack GPU environments end-to-end —... ...operations — enabling customers to deploy AI models with predictable performance and... ...hands-on Technical Account Manager role supporting customers running production AI workloads...Operations
- ...Technical Product Manager for AI Security Products Remote (within the US) About the... ...patent‑pending, productized solution to support organizations in accelerating their adoption... ...Managers in data science or machine learning operations who seek to delve into cybersecurity...OperationsRemote workHome officeFlexible hours
- ...optimization of its Client Operations technology stack. This role... ...-6 years of experience with SaaS platforms, particularly Salesforce... ...ideal candidate will drive automation, manage integrations, and enhance system performance to support an AI-Native service delivery...Operations
$150k - $180k
Technical Engagement Manager / Account Manager (AI / SaaS) New York, NY About Us: EvolutionIQ’s... ...Fortune 1000 Insurance carriers. You will support critical deployment, change management & eventual success of our operational products. You will oversee project timelines...Temporary workWork at officeFlexible hours- ...other teams, including Sales, Marketing, Engineering, Operations and Product Management. Mentor Technical Support Engineers and others, in various technical areas.... ...impromptu fashion. Willingness and ability to use AI, responsibly, to help with the workflow. Minimum 2-...Operations
$260k - $290k
...Role As a TAM at Together AI, you will serve as the named... ...ensuring flawless delivery and operational health of large-scale GPU... ...domains in partnership with Support, SRE, DC Ops, and Engineering... ...Python, Bash, or infrastructure automation tools preferred About...OperationsFull timeRemote work- ...Remote) role at Jobright.ai Mid-Level Technical... ...Executive, Growth Account Director and Customer Success... ...ABM/MarTech stack. • Supporting customer office hours... ..., agency or marketing operations role. • Solid understanding... ...of CRM and Marketing Automation solutions • Experience...OperationsFull timeH1bWork at officeLocal areaRemote work
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