Haus Experience Supervisor

Description Gravity Haus is seeking an energetic and service-driven Haus Experience Supervisor to support the daily operations of our front desk and deliver exceptional guest and member experiences. This role plays a key part in ensuring smooth hotel operations, leading the Front Desk Specialists, and elevating hospitality standards across the property. Key Responsibilities Lead day-to-day guest experience operations, ensuring exceptional service standards across the property and creating memorable guest and member experiences Coordinate and execute on-property events, community activations, and in-house marketing initiatives while partnering with local community channels and social media resources to promote offerings Serve as a primary point of contact for guests and members, assisting with reservations, pre-arrival planning, check-in/check-out, room assignments, guest requests, billing concerns, and post-stay follow-up Educate guests on Gravity Haus membership offerings, property amenities, and community programming Partner cross-functionally with Front Desk, Food & Beverage, Housekeeping, Engineering, and Membership teams to ensure smooth daily operations and a seamless guest experience Support operational leadership through scheduling, training, coaching, performance feedback, and development of team procedures, checklists, and service standards Assist with operational administration including forecasting hotel volume, tracking member stays and pet fees, inventory management, ordering, invoices, and reporting needs Utilize hotel systems and tools including PMS platforms, Google Business pages, Slack communication channels, and membership systems to support efficient operations Help drive revenue and engagement across the Gravity Haus portfolio through hospitality, community building, and guest relationship management Be an active ambassador of the Gravity Haus brand by bringing energy, personality, and a community-focused mindset to every interaction What We’re Looking For 1+ years of hotel front desk or hospitality experience preferred. Prior supervisory experience is a plus but not required with strong leadership qualities. Strong communication skills and comfort using hotel/PMS platforms. A guest-first mindset and genuine enthusiasm for hospitality. Thrive in a fast-paced environment and solve problems calmly and creatively. Build strong working relationships across departments and collaborate naturally. Stay organized, think ahead, and manage shifting priorities with ease. Inspire teamwork and help others grow through coaching and real-time feedback. Ability to work a flexible schedule including weekends and holidays. Comfort using hospitality systems (PMS, OpenTable, Slack, or similar). A passion for the outdoors, wellness, and a sustainable lifestyle. Physical Requirements Ability to stand for extended periods. Ability to lift up to 50 lbs occasionally. Flexibility to work weekends, holidays, and varying shifts as needed. About Gravity Haus Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living. At the heart of everything we do are our core values, which guide our culture, service, and growth: Keep Growing Bring Others Along Create Powerful Moments Be “All-In” + Go the Distance Make it Better than You Found It We’re looking for team members who share these values and want to make a meaningful impact in both their work and community. What We Can Offer You When you join Gravity Haus, you’re not just taking a job — you’re stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary. #J-18808-Ljbffr Gravity Haus