Sales Support Admin

Sales Support Admin

We are looking for a proactive, detail-oriented, and adaptable Sales Support Admin to join our dynamic sales support team. In this role, you will help drive sales efficiency by managing a broad array of administrative and operational tasks that ensure seamless support for our sales organization. You'll play a key role in coordinating with internal departments, responding to customer inquiries, maintaining key reporting, and contributing to ongoing sales initiatives. This is a great opportunity for a collaborative and organized individual seeking to grow within a high-performing and fast-paced environment.

Administrative & Sales Operations Support

• Prepare reports and presentations for the Sales and Upper-Management Teams
• Assist in tracking purchase orders in a timely and accurate manner.
• Support sales team follow-up efforts, including order confirmations and bookings.
• Maintain and update customer profiles and contract balances.
• Manage the Sales Support email inbox and address general inquiries.
• Perform daily reporting and documentation duties, including:
• Lost Sales Summary Reporting (various departments: Fresh, Candy, Grocery, Nicotine, etc.)
• Plus Out tracking, entry, and auditing
• FSM Inventory / Critical Items reporting.
• Aged Inventory / Shipper depletion analysis
• Smart Stock Program Compliance

Marketing & Sales Enablement

• Create and distribute marketing and sales materials including sell sheets.
• Assist in the planning and coordination of sales events, Open House initiatives, and trade shows.
• Manage Repsly Prebooks & Reporting and oversee Vendor CDUs and relations.
• Collaborate on Order Guide creation and merchandising supply planning.

Customer & Front Desk Support

• Respond professionally to internal and external customer questions via phone, email, or in-person.
• As needed, will assist with front desk operations, including visitor coordination and general support.
• Provide support for key customer relationships, including POGs, program oversight, and compliance tracking.

Sales Program Oversight & Coordination

• Work closely with the Sales Support Manager on vendor relations, spoilage tracking, selling expenses, inventory/margin gain opportunities, and merchandising funding optimization.
• Provide administrative oversight for programs like Jet Sets, Smart Stock, and other national distribution efforts.
• Support audit functions and contribute to compliance processes (e.g., BRC/FDA safety protocols).

General Support Duties

• Follow all company policies and procedures.
• Perform other duties as assigned.