Now Assist AI Agent/LLM Topic Developer
$85k - $95kFull-time
Tata Consultancy Services
Now Assist AI Agent / LLM Topic Developer
Strong hands-on and leadership experience in Servicenow AI Agent Studio(Yokohoma/Zurich).
- Practical experience on NowAssist Skills Kit.
- Strong knowledge and hands-on experience on LLM Topic configuration.
- Build and configure AI agents (virtual agents, copilots) on ServiceNow
- Design multi-step agent workflows for real scenarios
- ITSM workflows (incidents, requests)
- HR / CSM use cases
- Create LLM-powered “topics” (use cases) for agents
- Prompts
- Instructions
- Guardrails
- Accuracy
- Tone
- Business context
- Intents
- User journeys
- Fallback handling
Ensure
- Natural conversation
- Minimal friction
Improve Metrics Like
- Containment rate
- Resolution rate
Salary Range- $85,000-$95,000 a year
Vacancy posted 9 days ago
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