Dispatcher II

Genesis Healthcare System

In order to fill our mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of compassion, excellence, integrity, team, and innovation. All employees must regard themselves as an 'owner' of Genesis and keep our patients at the center of everything we do - always.

Dispatcher II Position

The Dispatcher II position is responsible for taking incoming emergency and non-emergency calls and dispatching to the appropriate vehicles to ensure the proper service and response time. The incumbent is responsible for relaying patient medical information to hospital or facility as appropriate and recording all statistical information of the transport for reporting purposes.

Essential duties include:

• Receive, record and dispatch incoming emergency and non-emergency calls
• Enter all statistical information in the CAS CAD system
• Provide the responding unit with appropriate information for patient, location and destination, routing instructions utilizing knowledge of geographical area and mapping resources and the need for any special equipment
• Communicate any issues with the supervisor related to the staffing of all operational areas to ensure adequate deployment is maintained
• Maintain and update all dispatch logs, as appropriate
• Monitor the route and status of units to coordinate and prioritize the dispatching of units
• Maintain a clean and safe work area
• Exhibit excellent customer service skills and behaviors toward internal and external customers and coworkers utilizing pride proficiency and professionalism

Qualifications

1. Requires high school diploma or equivalent.

2. Minimum of 1 year experience as a dispatcher, and one year in a customer service role.

3. Valid driver's license and clean driving record.

4. Emergency Medical Dispatcher (EMD) Certification or obtain within 6 months.

5. Basic EMT (EMT-B) Certification or related experience.

6. Ability to prioritize situations and make decisions on the information received.

7. Ability to handle multiple tasks; receive and communication information to and from several sources at one time.

8. Knowledge of computer operations and the ability to enter, retrieve and manipulate data.

9. Knowledge of Basic Medical Terminology.

10. Must be able to work under stressful situations.

11. Ability to work independently with minimal supervision.

12. Must read, comprehend, and follow written and verbal instructions.

13. Must read and understand English.

14. Good interpersonal and communication skills.

15. Ability to assess situation needs and problem solve.

Patient centered care and behavioral expectations include:

• Living the Genesis Mission, Vision and Values
• Patient centered care
• Promotes patient and employee safety

Working conditions/physical requirements include:

• Ability to sit, stand, push, pull, bend and walk for extended periods of time.
• Regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds.
• Vision abilities required include up close vision, peripheral vision, depth perception and the ability to adjust focus.
• May be required to periodically rotate shifts and regular days off.

This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.

Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.