Customer Service & Order Processing Specialist

Customer Service & Order Processing Specialist

This is a great opportunity for someone who thrives in a fast-paced environment and enjoys a mix of customer service, data entry, and administrative support. If you're organized, proactive, and know how to stay on top of multiple tasksthis role is for you.

Pay & Scheduled:

• $16.00 Hourly
• 1st Shift: Monday Friday: 8:00AM 5:00PM

Requirements:

• Must have 25 years of customer service, administrative, or clerical experience
• Strong Microsoft Excel and Office skills
• High attention to detail and strong organizational skills
• Ability to multitask in a fast-paced environment
• Strong communication and problem-solving skills

Key Responsibilities:

• Customer Service & Administrative Support
• Enter and manage customer purchase orders in ERP system
• Create and maintain job folders for new orders
• Track order status, updates, and delivery confirmations
• Provide shipment updates, reports, and respond to customer inquiries
• Research and resolve billing discrepancies and customer concerns
• Monitor customer portals, logs, and performance scorecards
• Maintain accurate records and documentation at all times
• Support leadership team with special projects and requests
• Operations Support
• Assist with work orders and production packet creation
• Track and follow up on customer quality alerts
• Identify trends, issues, and escalate when needed
• Support continuous improvement efforts
• Provide backup support for front desk and incoming calls