Software Support Specialist

To support a global user base, the remote-capable Software Support Specialist will provide technical assistance, troubleshoot system issues, and document communications during set shifts from 12:00pm-8:00pm PST / 3:00pm-11:00pm EST. Key responsibilities Provide support to system users in multiple countries via telephone and email Troubleshoot and resolve user-reported issues while maintaining clear documentation Collaborate with cross-functional teams to identify and implement solutions for system users Required qualifications Bachelor's Degree preferred Prior technical support experience, especially in IRT or a related field, preferred Computer-operating skills with a friendly, service-oriented attitude Ability to work independently with little to no supervision Multilingual skills preferred