Cash Collection Representative II

Job Title

Essential Duties and Responsibilities

• Perform daily collection activities and monitor overdue payments from customers.
• Engage in daily collection activities through telephone calls, emails, reminders, and statements.
• Approach customers daily to build and nurture positive relationships.
• Maintain accurate and up-to-date customer details and account records by complete portfolio clean-up activities, account audits, and reconciliation tasks.
• Review, validate, and recommend release of customer orders on credit hold per Envista credit policy.
• Drive necessary actions to improve Days Sales Outstanding and reduce bad debt percentages.
• Collaborate with Sales Managers, Sales Representatives, and Customer Service to discuss customer status and new orders.
• Prepare collection arrangements, payment plans or Extended terms.
• Handle adjustments, queries, and resolve problems within company guidelines and policy.
• Process customer payments and support payment posting clarifications.
• Collaborate on the refund process if required.
• Perform ad-hoc tasks as required.

Job Requirements:

Knowledge and Qualifications:

• 2-4 years' experience in similar customer-focused roles.
• Credit collection qualification.
• Proficient with computer skills (Excel, Outlook, Tems, Other Office tools).
• SAP/Oracle proficiency required
• CRM / Trust IT system experience preferred
• College-level education in Finance, Accounting, Business, or equivalent (E.g., Technical degree)

Critical Skills/Technical Know-How:

• Fluent in English.
• Ability to work in fast-paced shared-service environments, managing a high-volume portfolio.
• Familiarity with automated dunning/collection tools (HighRadius, GetPaid, or similar).
• Understanding of the credit collections process and use of collection automation tools is desirable.

Operating Company:

Corporate

Envista is a global leader in the dental industry, uniting more than 30 trusted brandsincluding DEXIS, Kerr, Nobel Biocare, and Ormcounder one mission: partnering with dental professionals to improve patients' lives. With a heritage of category-defining innovation, our brands have shaped modern dentistry: Nobel Biocare introduced the first dental implant, Ormco is a pioneer in both traditional and digital orthodontics, DEXIS has long been at the forefront of 2D, 3D and intraoral imaging, and Kerr has supported clinicians for over 135 years. Our high-performing culture is underpinned by our CIRCLe Values and the Envista Business System. Guided by these, we deliver a comprehensive portfolio of technologies, consumables, and services that empower clinicians to provide confident, efficient caretoday and for the future.