Scheduling Coordinator

Job Description

Job Description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Scheduler , you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

The Scheduler is responsible for scheduling, rescheduling and canceling exams for patients. This person performs pre-registration, faxes and scans documents, handles customer service-related requests, communicates preparations, handles call backs, and performs various other clerical tasks for individuals who speak English or a secondary language for which you have been identified as being fluent.

You Will:

• Displays excellent communication skills and telephone etiquette.

• Places outgoing calls to schedule patient exams when receiving scripts and electronic orders.

• Answers incoming and places outgoing calls in a courteous and professional manner—identifies self and company.

• Places calls to referring physicians for patients expressing difficulty with scheduling.

• Maintains self-control when dealing with difficult patients and or situations.

• Shows care and compassion for all callers.

• Maintains good rapport with referring physicians, secretaries and clinical site staff.

• Enters accurate information in RIS for appointment scheduling, rescheduling, cancellation and comment entry.

• Updates account information at the point of scheduling.

• Properly schedules all procedures.

You Are:

• Knowledge of medical insurance plans.

• Ability to pre-register and schedule patients rapidly and accurately.

• General knowledge of computers and Microsoft Office software.

• Provides clear written and verbal communication

To Ensure Success In This Role, You Must Have:

• Proficiency in using a personal computer and Microsoft Office.

• Effective organizational skills and attention to detail.

• Demonstrate a high-level of integrity, confidentiality and business ethics

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Pay rate: $18.00 per hour