Service Supervisor - Nottingham ApartmentsMonroe, North Carolina, United States

Service Supervisor - Nottingham Apartments

SYNCO Properties, Inc. is a dynamic customer-focused real estate management company dedicated to fostering strong communities and delivering exceptional service. We pride ourselves on our collaborative team environment, commitment to professional growth, and the opportunity to make a meaningful impact on the lives of our residents and clients.

Additionally, we offer a competitive benefits package designed to support the well-being and success of our team members, including comprehensive health coverage, retirement plan with an employer match, and generous paid time off.

Position Summary

The Service Supervisor is responsible for participating in and supervising the on-going routine maintenance of the property and grounds, the overall cleanliness and curb appeal, and service to the residents of the community. He/she ensures that the preventive maintenance program minimizes the need for repairs and preserves the physical property for maximum life. They are also responsible for advising and coordinating with the Community Manager any problem areas and abnormal maintenance problems and service requests. The Service Supervisor ensures efficiency, compliance, and customer satisfaction. Key Responsibilities include:

• Inventory & Documentation
• Manage parts and equipment inventory, preventive maintenance schedules, and records for repairs, replacements, warranties, and maintenance files.
• Submit accurate and timely management reports, OSHA documentation, and Worker's Compensation records.
• Contractor Management
• Schedule on-call staffing and oversee outside contractors for repairs and turn processes.
• Negotiate contracts, provide job scopes for quotes, and ensure contractor compliance with terms, quality, and timelines.
• Monitor contractor behavior and report issues to appropriate management personnel.
• Maintenance Oversight
• Supervise building maintenance, including mechanical, electrical, plumbing, carpentry, grounds, pools, and other areas.
• Implement and maintain preventive maintenance programs for unit turnovers and safety protocols.
• Ensure timely completion of service requests and emergency maintenance, adhering to a 24-hour response goal.
• Customer Service
• Promote professionalism and diplomacy in interactions with residents, staff, vendors, and contractors.
• Training & Supervision
• Train and evaluate maintenance staff, ensuring compliance with OSHA, EPA, and corporate safety standards.
• Address performance issues and maintain confidentiality of resident and company information.
• Purchasing & Energy Conservation
• Maintain inventory, control purchases, and ensure cost-effective procurement of parts and materials.
• Implement energy conservation measures in vacant units, common areas, and operations.
• Additional Duties
• Maintain pool compliance logs, inspect grounds daily, and ensure adherence to key policies.
• Respond to on-call emergencies as required and complete other duties as assigned.

Qualifications and Skill Requirements

A qualified candidate will have a minimum of 5 years residential apartment maintenance experience including the following skill sets: HVAC, heat pump repair, appliance repair, electrical circuits, aluminum wiring upfitting (if any), electrical controls, air balancing, test equipment, power tools, refrigeration, carpentry, locks, plumbing, concrete and paving repairs, residential sewer systems, welding, piping, shingle and flat roof repairs, and landscaping required.

Additional Requirements include:

• High school diploma or GED
• Some college credits/college degree, supervision courses preferred.
• CPO certification required
• HVAC/CFC Universal Certification required
• Capable of lifting a minimum of 50lbs, walking the property, climbing stairs and working from ladders.
• Must maintain a valid driver's license and vehicle insurance at all times
• Required after hours and weekend on-call support
• Light computer skills preferred
• Regulatory and environmental certifications such as lead, asbestos, renovations and repairs preferred.
• Above average verbal and written communication skills required.