System & Network Administrator (Loew's Jersey Theatre)

Job Description

Job Description

POSITION OVERVIEW:

We are looking for a versatile System & Network Administrator to support the technology infrastructure at the Loew’s Jersey City Theater. This is a generalist role requiring someone equally comfortable supporting end users, administering systems, and handling light network tasks in a fast-paced live event environment. Following the initial venue launch, this role will be based at Prudential Center with on-site presence at Loews during major events.

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED, TO THE BELOW:

Systems Administration

• Administer Windows servers, Active Directory, and Microsoft 365
• Manage device enrollment and compliance via Microsoft Intune
• Support server patching, updates, and routine maintenance
• Manage DNS and DHCP at both server and user level
• Assist with backup monitoring and verification
• Maintain proactive maintenance schedules for all hardware and systems
• Develop and maintain contingency plans for critical system failures

Networking

• Perform light network tasks including VLAN assignments and port configurations
• Troubleshoot connectivity issues at server and user level
• Plan, deploy, and manage wireless networks for staff, events, and guests
• Troubleshoot and optimize wireless performance across the venue
• Support network requirements for AV and POS systems — multicast, VLAN assignments
• Monitor network performance and escalate advanced infrastructure issues to network engineering team
• Support wireless connectivity for staff and event operations

End User and Event Support

• Provide hands-on desktop and application support for Loews staff
• Image and deploy end user devices
• Manage IT onboarding for new Loews employees
• Handle helpdesk tickets and resolve issues efficiently
• Take full ownership of all IT needs for the venue, internal operations and event/show requirements
• Serve as the primary IT point of contact for touring shows, events, and external production teams
• Provide on-site IT support during major events at Loews Theater
• Ensure systems and network stability during live events
• Coordinate with venue operations team on event-day technology needs

QUALIFICATIONS:

Required

• 3+ years experience in a system administration or IT support role
• Solid understanding of networking fundamentals — TCP/IP, DNS, DHCP at server and user level
• Experience with Windows Server and Active Directory
• Experience with Microsoft 365 administration
• Experience managing and troubleshooting enterprise wireless networks
• Working knowledge of network requirements for AV and POS systems
• Strong end user support and troubleshooting skills
• Ability to work evenings and weekends during major events

Preferred

• Microsoft Intune / endpoint management experience
• Experience with Extreme Networks or similar enterprise switching platforms
• Experience supporting live events, touring productions, or venue/entertainment environments
• CompTIA Network+ or Microsoft certifications a plus

WORKING CONDITIONS:

• Travel Requirements: May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.
• Work Environment: This position generally requires that work be performed from Loew’s Jersey Theatre, but attendance at events taking place at Loew’s Jersey Theatre or offsite at Prudential Center, including on weekends and/or holidays, may be required.
• Physical Requirements: This position requires the ability to lift up to 10 pounds.

COMPENSATION AND BENEFITS:

The pay range for this position at commencement of employment is expected to be between $80,000 and $95,000/year. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

This position will be an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

The benefits package for the position may include the following subject to the terms of the then-in-effect Company policies, plan documents and other eligibility criteria:

• Medical/Dental/Vision/Flexible Spending Accounts
• Pretax Transportation Benefit
• Generous Parental Leave policies
• 401K (with a company match after 1 year of service)
• Generous Paid Time Off policies
• 13 Paid Holidays
• ½ Day Summer Fridays
• Complimentary or Discounted Sports & Concert Tickets
• On Site Fitness Rooms
• Other League & Partner Discounts

Details of participation in these benefit plans will be provided if a candidate receives an offer of employment.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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