Front Desk Agent

Job Description

Job Description

JOIN US AT THE HILTON GARDEN INN, SIOUX CITY RIVERFRONT! 

Role Summary: Create exceptional guest experiences by exceeding expectations, fostering a welcoming environment, and collaborating with hotel team members. Complete daily tasks efficiently while maintaining a positive attitude, strong attention to detail, and a commitment to outstanding service.

• Politely greets guests and resolves all guest inquiries and problems in a positive and productive manner both in person and on the phone
• Successfully follows all telephone, sales, and reservation processes and completes all administrative duties as assigned
• Works actively with the sales team and all other staff to provide excellent guest experiences
• Follows the check-in and check-out processes in a friendly and efficient manner
• Reviews and updates the communication log regularly to stay current with developments in the hotel
• Ensures the lobby and front desk are clean and fully supplied, including the ordering of supplies when necessary
• Invest in our three core values of the Hegg vision: 
  • We Always Find a Way
  • Be Better Every Day
  • We Are Better Together

Benefits include

• Paid Time Off
• Perfect Attendance Bonus Plan
• Referral Bonus Plan
• Worldwide Hotel Discounts

An Equal Opportunity / Affirmative Action Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC./HEGG HOSPITALITY, MUST PASS A PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING THE COMPANY PRE-EMPLOYMENT SCREENING.