Specialist, Manhattan Active WMS

Position Summary:

We are seeking an experienced and dynamic techno-functional (emphasis on functionality) candidate specializing in Manhattan Active WMS (MAWM) with a strong background in warehouse operations. This role requires expertise in MAWM technical configurations, Create and manage extensions, design-develop-execute system integrations, providing post-implementation support, troubleshooting, and automation to optimize warehouse operations and performance tuning. An ideal candidate will have technical expertise in MAWM, API integrations, MAWM's integration framework (MIF), RESTful APIs, and JSON/XML payload formats, Postman scripting, using ProActive and data analytics. Develop and maintain adhoc reports and dashboards using SCI. Experience with Jasper report and JMagic label design is a plus.


Position Responsibilities May include:

• Lead end-to-end implementation and enhancement projects for Manhattan Active WMS.
• Serve as the primary liaison between business stakeholders, technical teams, and third-party vendors.
• Translate business requirements into technical solutions, aligning with industry best practices.
• As a techno-functional expert, provide L2/L3 support on Manhattan Active Warehouse Management (MAWM), leveraging knowledge of the MAWM platform to translate Daikin's business and operational requirements into effective system solutions.
• Configure and maintain Manhattan Active WM (MAWM) settings, workflows, and business rules.
• Conduct technical troubleshooting, root-cause analysis, and resolution for issues identified throughout the implementation lifecycle.
• Collaborate closely with Daikin's operational and technical teams to document comprehensive requirements, functional designs, and technical solutions.
• Lead in technical configuration and system setups within MAWM, using the Manhattan Configuration Tools and APIs
• Create and manage extensions and extension packs using ProActive
• Design, develop, and execute integrations using MAWM's integration framework, RESTful APIs, and JSON/XML formats and using Postman scripting and associated tools with external ERP
• Facilitate system testing processes-develop test plans, scripts, cases, and coordinate user acceptance testing (UAT), ensuring solutions meet defined business requirements.
• Provide post-implementation support, assist Daikin's IT and operational teams during initial production roll-out, stabilization phases, and continuous improvement efforts.
• Develop functional and technical documentation, including detailed specifications, system architecture diagrams, and integration mappings.
• Actively contribute to knowledge sharing and mentoring, developing Daikin's internal capability on MAWM through documentation, training sessions, and workshops.
• Develop SCI report, Jasper report and develop shipping label using JMagic is a plus

Nature & Scope:

• Is recognized as a subject matter expert in job area
• Manages large projects or processes with limited oversight from manager
• Coaches, reviews, and delegates work to lower-level professionals
• Problems faced are difficult and often complex.

Knowledge & Skills:

• Exposure to ProActive and extension creation/management
• Warehouse operations expertise, including hands-on understanding of key warehouse processes such as receiving, put-away, picking, packing, shipping, inventory management, and labor optimization.
• Technical proficiency with MAWM integration points, JSON/XML payload structures, API-based development, Postman scripting, and associated tools.
• Experience with SCI tool, Jasper report development, and Label design using JMagic is a plus
• Excellent problem-solving skills with the capability to analyze complex issues, propose innovative solutions, and implement practical resolutions independently.
• Strong interpersonal skills with the ability to facilitate meetings, effectively communicate technical concepts clearly, and build productive, collaborative relationships at all organizational levels.
• Willingness and ability to travel as required to Daikin project sites and distribution facilities.

Experience:

• 13-15 years of overall experience in Warehouse Management Systems.
• 3-5 years in hands on experience in Manhattan Active WMS (MAWM) configuring, customizing, maintenance, integrating and IT support.

Education/Certification:

• Bachelor's degree in Computer Science, Information Technology, Supply Chain, or related field.
• Manhattan Associates MA Active certification (preferred)

People Management : No

Physical Requirements / Work Environment:

• Must be able to perform essential responsibilities with or without reasonable accommodations

• Occasional travel may be required for meetings, trainings, or conferences.

Reports To: Manager (WMS), Daikin IT

The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.


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