Field Service Dispatch Technician (FTTH)
Insight Global
*Client is Google Fiber
*Hybrid in Austin, TX- 3 days a week on-site
*Long term contract
*Field Supervisor, Field tech, FTTH
*Must come from telecom background
Must Haves:
- 3 years experience with field services dispatch in telecom or similar industry.
- 3 years of experience in fiber splicing for both termination and midspan use cases, OTDR and Power Meter fiber optic testing.
- 3 years of experience with fiber to the B2B/Enterprise level fiber network construction/operations.
- Experience troubleshooting Ethernet network issues related to routers, switches and hubs.
- Experience with rack and stack work, assembling server stanchions, telemetry closet work (MPOE, DMARC, etc.), and patch panels.
- Ability to operate Google Workspace, Oracle Field Services Cloud (OFSC), and Salesforce applications.
Day to Day:
The Field Services Center supports the dispatch and technical support of: installing and repair of GFiber services, repair and maintenance of Outside and Inside Plant, planned maintenance, and preventative maintenance. Your primary responsibilities will require the use of service support software such as Salesforce - Field Service Lightning (FSL), Oracle Field Service Cloud (OFSC), GIS mapping systems and understanding of how to diagnose and correct all service impacting root causes from the central office, remote terminal or hut location to the customer premise equipments such as:
- Impairments to/with all connections
- Drop cabling
- Network interface units, patch panels
- Media cabinets
- ONTs
- Inside wiring (fiber, ethernet , including backup powering, UPS, etc.)
- Media gateways, Modems, Routers, switches
- OSP Cabling
Vacancy posted 8 hours ago
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