Dock Attendant

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals. At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life. Joining our team means becoming part of a people-first culture that values teamwork, growth, and a passion for hospitality. Whether you're building your career in guest services, food and beverage, recreation, housekeeping, sales, or another department, you'll find opportunities to learn, grow, and make a meaningful impact. If you're looking for a rewarding career in a unique island setting, we invite you to explore the opportunities available at South Seas and apply today. What you will have an opportunity to do: Our Property: Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise. Our Core Values: We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are. Be Authentic Practice Humility Cultivate Teamwork Value Time Be Trustworthy We offer a very competitive salary and generous benefits including: Low-cost Medical, Dental, Vision Plans Paid Life Insurance Short- and Long-Term Disability Paid Time Off & Holidays 401(k) with 100% match up to 4 percent Commuter and Company-paid Toll Programs Position Overview The Dock Attendant is responsible for delivering exceptional guest service while supporting the daily operations of the South Seas Marina. This position serves as the first point of contact for marina guests, boaters, anglers, and charter captains, ensuring a safe, welcoming, and well-maintained marina environment. The Dock Attendant assists with vessel arrivals and departures, fueling operations, dock safety, marina cleanliness, and guest services while creating memorable experiences that reflect the South Seas hospitality culture. This position requires a highly energetic, safety-conscious, and guest-focused individual who enjoys working outdoors in a fast-paced waterfront environment. Key Responsibilities Guest Service & Hospitality Welcome guests, marina members, transient boaters, and charter guests with a friendly and professional demeanor. Assist boaters with docking, securing vessels, and departure procedures. Provide information regarding marina services, resort amenities, fishing charters, water activities, dining, and local attractions. Deliver exceptional service by anticipating guest needs and resolving concerns promptly. Build positive relationships with returning boaters and marina guests. Marina Operations Assist with daily docking and undocking of vessels. Handle dock lines safely and efficiently. Monitor marina slips for cleanliness, organization, and safety. Conduct routine inspections of docks, pedestals, electrical hookups, water connections, and marina equipment. Assist with fueling vessels while following all environmental and safety procedures. Maintain fuel dock records and complete required documentation. Report maintenance issues or safety hazards immediately. Safety & Compliance Maintain a safe dock environment for guests, vessels, and team members. Enforce marina rules and operating procedures in a courteous and professional manner. Respond appropriately to emergencies, severe weather, fuel spills, or other incidents following established emergency procedures. Maintain knowledge of boating safety practices and marina operating standards. Assist with environmental compliance and spill prevention procedures. Marina Appearance Maintain the cleanliness and presentation of docks, walkways, fuel dock, marina facilities, and surrounding areas. Remove debris, clean equipment, empty trash receptacles, and ensure the marina remains guest-ready throughout the day. Assist with maintaining dock carts, hoses, and marina equipment. Teamwork Work closely with Marina leadership, Recreation, Security, Engineering, and other resort departments to ensure seamless guest experiences. Support special marina events, fishing tournaments, holiday activities, and resort programming as needed. Assist with inventory and stocking marina supplies. What are we looking for? Qualifications High school diploma or equivalent preferred. Must have valid drivers license, motor vehicle background check will be completed. Previous marina, boating, hospitality, recreation, or customer service experience preferred. Basic boating knowledge strongly preferred. Ability to safely handle dock lines and assist vessels in varying weather conditions. Strong communication and interpersonal skills. Ability to remain calm under pressure while maintaining excellent guest service. CPR/First Aid certification preferred or ability to obtain upon hire. Ability to work flexible schedules including weekends, holidays, and evenings. Physical Requirements Frequently work outdoors in Florida heat, humidity, sun, rain, and varying weather conditions. Stand and walk for extended periods. Lift and carry up to 50 pounds. Bend, kneel, climb, reach, and work on floating docks. Safely board and exit vessels. Handle ropes, hoses, fuel nozzles, and marina equipment. Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace. Compensation: $20.00 - $20.00 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. PYRAMID GLOBAL HOSPITALITY® is a trailblazer in the development, management, marketing and owner‐advisory services of resorts, hotels, conference centers and exclusive private clubs. PYRAMID’S distinguished and proven reputation is deeply‐rooted in core values that are focused and aligned with a people-first mentality. The company leadership and valued associates are passionately committed to delivering the industry’s most authentic, enchanted, soulful, vibrant, unrivaled and memory‐making experience. PYRAMID’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with prestigious national and international awards.