Passport Support Associate II

Job Order J0126-2078 - Permanent Full Time Job Title Passport Support Associate II Location Boston, Massachusetts, United States Responsibilities Operate various equipment for high‑speed scanning, mail‑out, and metering of mail. Prepare and mail envelopes with correct passport and corresponding supporting documents. Box and archive files for storage purposes. Interface with passport applicants at Agency/Center Information and Will‑Call counters, ensuring appointments are scheduled, reviewing applications and documentation for completeness prior to adjudication, ensuring compliance with passport requirements, meeting standards, and providing fee information. Prior to distributing to applicants, print and review passport books for accuracy and quality. Process refund/reimbursement requests. Generate credit‑card payments from the applicant and distribute completed batches to the Cashier’s Office, verify all completed transactions, and run designated reports. Assist with Acceptance Agent training: prepare training materials, conduct meet‑and‑greet sessions, set‑up training sessions, conduct office tours, etc. Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities. Contact applicants to request necessary documents. Resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application. Generate correspondence to resolve application discrepancies per guidance of DOS Passport Specialists (Return to Sender, Rewrites and Re‑issues, re‑batch into the system). Qualifications U.S. citizenship required; ability to obtain an MRPT clearance required. Ability to lift and carry up to 45 lbs, stand, walk, and work for extended periods of time. Follow a number of specific procedures in completing repetitive clerical steps with precision. High school diploma or GED required. Three (3) years of general office experience. Two (2) years of experience utilizing a variety of office software, specifically Microsoft Office. Capable of performing repetitive tasks while maintaining a high level of accuracy. Ability to work in one place and traverse the office on a continuing basis. Must maintain constant awareness of all aspects of internal and external security. Basic knowledge of the current TDIS computer system and the ability to determine quality and correctness of prepared passports is an advantage. Compensation Hourly Rate: $21.28 per hour. Benefits Share Purchase Plan with dollar‑for‑dollar contribution matching up to the maximum for the job category. 401(k) Plan and Profit Participation. Paid Time Off (PTO). Paid Federal Holidays. Health & Welfare Benefits. Equal Opportunity Employer Qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation, gender identity, and other legally protected characteristics to the extent required by applicable federal, state, and/or local laws where we do business. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at View email address on click.appcast.io. All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary with specific assignments and/or levels of U.S. government security clearance held. CGI will consider qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances. CGI will not disclose or discriminate based on pay inquiries. Employees who have access to compensation information cannot disclose pay to those who do not have such access, unless required by a formal complaint, investigation, or legal duty. #J-18808-Ljbffr