Endpoint Systems Administrator

Endpoint/Systems Administrator

At Corgan we are passionate about great design but the best thing we build is each other. Here, you'll find camaraderie and collaboration as abundantly as curiosity and creativity. Corgan is a welcoming and supportive environment that provides significant career advantages. You'll find room to grow, freedom to explore — and the safety to fail. Thank you for your interest in joining our curious, passionate, hardworking team.

Corgan is actively recruiting an Endpoint/Systems Administrator to join the firm as part of our Information Technology team. This is an in-office position where you will work alongside a team of creative, highly motivated individuals who are passionate about their work and ready to collaborate to achieve outstanding results. Our ideal team member is passionate and progressively seeking more responsibilities to expand their expertise.

Responsibilities

• Provide timely technology support to the firm's employees.
• Execute configuration and maintenance of endpoint management systems and MDM solutions for a wide range of devices, including Windows, MacOS, and iOS
• Independently manage and execute end-point projects from conception to completion, including planning, resource allocation, risk assessment, and successful delivery
• Oversee the setup, maintenance, and real-time troubleshooting of audio-visual equipment in conference rooms, including MTRs, ResourceXpress, Shure, and Crestron devices
• Develop and maintain standardized configurations and automated deployment processes for endpoints. You will work closely with the entire core technology team to ensure standards, detect configuration drift, and remediate vulnerabilities. Your role will also involve analyzing current IT services and recommending improvements to enhance efficiency and security
• Work with key deployment technologies like SCCM/MCEM. You'll develop and manage solutions to streamline device provisioning and management at scale. You'll also package and configure software deployments, ensuring they align with our established designs and standards
• Provide and receive technical guidance and mentorship to the rest of the IT team to influence their professional growth as well as yours.
• Serve as an escalation point for hardware, software, and networking incidents
• Create and maintain compliance profiles for all managed endpoints. You'll work closely with the entire core technology team to apply policies, manage enterprise-wide device encryption, and ensure systems meet all security requirements
• Create and maintain detailed documentation for multiple configurations, processes, and support operations. You'll also generate reports to provide the team with visibility into device status and to support data-driven decisions
• Maintain accurate inventory records of all IT assets. You will also create and maintain documentation for all processes, procedures, repairs, and changes within ServiceNow to ensure current and usable knowledge transfer
• Coordinate training and orientation for new and existing employees to help them become familiar with equipment and networks
• Participate in an on-call rotation, after-hours maintenance, and incident response to ensure continuous network and systems availability
• Occasional travel to other company offices will be required for specific project or operational needs

Qualifications

• Bachelor's degree in computer science, MIS or equivalent training or work experience
• Minimum of 5 years of hands-on experience in end-user computing or help desk environment
• Outstanding Customer Service skills and resourcefulness
• Proven experience in endpoint management technologies such as Microsoft Endpoint Configuration Manager, Microsoft Intune, SCCM/MCEM, and JAMF
• Expertise in configuring and troubleshooting Windows/Mac operating systems
• Experience managing, developing, and implementing enterprise endpoint management policies and compliance activities
• Significant experience in configuring with Microsoft Services (e.g., Exchange, Entra, Teams, SharePoint), server administration (e.g., AD, GPO, DNS, DHCP, DFS)
• Patch & Vulnerability Management software is highly preferred
• Ability to communicate effectively with all levels of business and technical personnel
• Excellent interpersonal, organizational, and facilitation skills
• Strong time management and project management skills

Physical Requirements

• Work at a computer for extended periods.
• Move between standing, sitting, walking, talking, and hearing throughout the day.
• Lift up to 40 lbs.
• Travel to other offices as needed

Join Corgan and help make amazing places at a place that makes you amazing!

EOE/M/F/Disability/Vet

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