US_East | Application Consultant - Workflow_L3

IBM BPM Platform Engineer / Administrator Chicago, IL

We are seeking an experienced IBM BPM Platform Engineer / Administrator to manage, support, and optimize enterprise-grade IBM BPM and Business Automation Workflow (BAW) environments. This role focuses on platform engineering, deployment support, performance optimization, and ensuring high availability of critical business process applications.

Responsibilities:

• Install, configure, and maintain IBM BPM and IBM Business Automation Workflow environments.
• Manage platform components across Development, QA, UAT, and Production environments.
• Perform environment setup, server configuration, upgrades, and patching activities.
• Support day-to-day platform operations to ensure system stability and availability.
• Manage deployment of BPM applications, process applications, toolkits, and related artifacts across environments.
• Support release management activities including build packaging, deployment validation, and rollback planning.
• Coordinate with development and DevOps teams for application migrations and production releases.
• Design and maintain highly available and scalable IBM BPM platform environments.
• Configure clusters, nodes, application servers, and supporting middleware components.
• Ensure platform readiness for enterprise workloads and business-critical process applications.
• Support infrastructure planning and capacity management activities.
• Monitor system health, application performance, and platform utilization.
• Troubleshoot performance bottlenecks, memory issues, thread issues, and environment instability.
• Tune IBM BPM, WebSphere Application Server, JVM, and database configurations.
• Implement proactive monitoring and alerting mechanisms.
• Investigate and resolve platform-related incidents, deployment failures, and environment issues.
• Perform root cause analysis for recurring issues and implement preventive measures.
• Provide L2/L3 support for production and non-production environments.
• Collaborate with infrastructure, database, and application teams to resolve cross-functional issues.
• Support integration of IBM BPM with enterprise applications, web services, messaging systems, and databases.
• Configure connectivity with middleware components and external systems.
• Ensure secure and reliable communication between BPM platforms and dependent services.
• Implement platform security standards, access controls, and environment hardening practices.
• Support audit, compliance, backup, and disaster recovery requirements.
• Ensure operational and deployment processes align with enterprise governance standards.
• Create and maintain platform architecture documentation, configuration guides, deployment procedures, and support runbooks.
• Collaborate with architects, developers, administrators, and business teams.
• Provide technical guidance and best practices for IBM BPM platform support and administration.

Required Skills and Experience:

• Strong experience with IBM BPM and IBM Business Automation Workflow (BAW) platform engineering and administration.
• Hands-on experience installing, configuring, deploying, and supporting IBM BPM environments.
• Strong knowledge of WebSphere Application Server (WAS) administration and configuration.
• Experience managing clusters, nodes, profiles, JVM tuning, and server performance optimization.
• Experience with application deployments, process application migrations, and environment promotion activities.
• Strong troubleshooting skills across platform, middleware, and application support scenarios.
• Experience supporting Linux/Unix and/or Windows server environments.
• Strong understanding of database connectivity and integration with IBM BPM platforms.
• Experience with monitoring tools, log analysis, incident management, and root cause analysis.
• Knowledge of high availability, disaster recovery, backup, and platform resiliency concepts.
• Experience working with enterprise release management and change management processes.
• Strong communication and stakeholder management skills.
• Experience with IBM Business Automation Workflow (BAW).
• Familiarity with DevOps tools such as Jenkins, GitHub, UrbanCode Deploy, or similar deployment automation tools.
• Familiarity with container platforms, cloud environments, and hybrid infrastructure models.
• Experience with REST/SOAP services, messaging systems, and enterprise integration patterns.
• Exposure to security certificates, LDAP, SSO, and authentication/authorization mechanisms.
• Understanding of Oracle, DB2, and SQL Server databases.
• Experience with automation scripting using Shell, Python, or Jython.

Mandatory Requirements (Reject if Missing):

• IBM BPM / BAW administration hands-on experience
• WebSphere Application Server clustering and administration
• BPM artifact deployment and release management experience
• Performance tuning and troubleshooting (JVM, WAS, Database) with root cause analysis
• Database integration experience with Oracle, DB2, or SQL Server
• Security experience including LDAP, SSO, and certificates
• Scripting and automation capabilities

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.