Service Writer
MARTHA'S VINEYARD SHIPYARD, INC.
Service Writer / Customer Liaison
Location: Martha's Vineyard Shipyard (On-site)
Position Type: Full-Time, Year-Round (With Benefits)
About Us
We are a growing, family-owned shipyard built on quality craftsmanship, strong customer relationships, and a passion for the water. We pride ourselves on creating a workplace where team members are supported, challenged, and appreciated. We are currently looking for a Service Writer who thrives in a fast-paced environment and is ready to be the face of our service operations.
What You'll Do
- First Contact: Act as the main point of contact for our customers, offering top-tier communication and welcoming service.
- Estimating & Planning: Prepare detailed, accurate written estimates for labor, parts, and repairs.
- Project Tracking: Follow work closely through every stage of service to ensure deadlines and high quality standards are met.
- Customer Follow-Up: Maintain proactive, timely communication with boat owners regarding updates, approvals, and completion timelines.
What We're Looking For
- Boat Knowledge: Solid understanding of boats, marine systems, and shipyard terminology is require
- Tech-Savvy: Comfortable navigating digital management software, inventory systems, and modern communication tools.
- Detail-Oriented & Organized: Exceptional tracking abilities to keep work orders
accurate and projects moving smoothly. - Adaptable & Driven: Willing to take on new challenges and adjust as daily shipyard priorities evolve.
- People Skills: High level of patience, exceptional customer service skills, and a good sense of humor!
What We Offer
- Year-Round Stability: Full-time, year-round employment (not seasonal).
- Competitive Compensation & Benefits Package
- A supportive, team-oriented, family-owned working environment.
How to Apply
Ready to take on the challenge? Send your resume to View email address on click.appcast.io with the subject line "Service Writer Application".
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