Senior Pharmacy Care Technician - Hybrid in Phoenix, AZ

Senior Pharmacy Care Technician

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

As a Senior Pharmacy Care Technician, you will perform live telephonic outreach to UHC Medicare members and their physicians/pharmacies to improve health quality outcomes (i.e., medication adherence, appropriate drug utilization). This is your opportunity to join a pharmacy team with a focus on clinical and business collaboration. You will find an incredible team culture that provides opportunities to learn and evolve every day.

Schedule: Monday - Friday, 8-hour shift between the hours of 8am - 5pm. This is a hybrid-remote role. You will be required to work onsite 1 day per month and work remotely (work from home) all other days of the month.

Location: Remote, one Wednesday each month being onsite at 1 East Washington Street, Phoenix, AZ

Primary Responsibilities:

• Perform telephonic customer outreach to improve health quality outcomes in collaboration with Clinical Pharmacists
• Provide additional telephonic engagement with providers and pharmacies
• Assess and interpret customer needs and requirements, triaging to a Clinical Pharmacist when appropriate
• Outbound calls to CAHPs detractors and MedAdhmembers to improve member experience and reduce barriers to adherence drugs
• Document and track member engagement

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• Active and unrestricted Pharmacy Technician license in your state of residence
• National Pharmacy Technician Certification
• 3+ years of Pharmacy Technician experience
• Beginner level of proficiency with navigating Microsoft Office and a Windows-based environment
• Reside within commutable distance to Phoenix, AZ office location
• Ability to work Monday - Friday, 8-hour shift between the hours of 8am - 5pm

Preferred Qualifications:

• Retail and/or mail order pharmacy experience
• Experience with Part D claims adjudication

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.38 to $36.44 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.