Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Life/disability insurance
• Unlimited PTO
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Training & development

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jud Bennett - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Warmly greet customers both in-person and over the phone.
• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance payments and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Great organizational skills and attention to detail.
• High energy, positive attitude.
• Must be coachable and able to adapt well to changes.
• Previous customer service experience preferred.