Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:
I opened my agency in 1994 and currently lead a team of six. I've proudly served as a State Farm agent for over 30 years and remain passionate about helping customers protect what matters most while developing a high-performing team that is committed to excellence.

Giving back to our community is an important part of our agency. We proudly support organizations such as Toys for Tots, the Humane Society, local food banks, and the Greek Festival, and we enjoy making a positive impact beyond the office.

Our agency offers health benefits, a Simple IRA, licensing reimbursement, and a strong commitment to work-life balance. We also place a strong emphasis on education, training, and professional development to help our team members reach their full potential.

Our culture is supportive, customer-focused, and driven by excellence. We strive to be among the top performers in both sales and customer retention while never losing sight of providing exceptional service. I'm looking for someone who is reliable, detail-oriented, coachable, goal-driven, and has a growth mindset. If you're eager to learn and build a rewarding long-term career, we'd love to meet you.

ROLE DESCRIPTION:
As a Customer Service Representative with Anne Reeves - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed. 
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.