Application Support Engineering Senior Associate

Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.The Information Technology group delivers secure, reliable technology solutions that enable DTCC to serve as the trusted infrastructure of the global capital markets. The team develops and supports critical technology platforms that enhance operational resiliency, business continuity, security, scalability, and innovation across DTCC’s business operations, post-trade processing services, and emerging digital asset initiatives.Pay and Benefits:Competitive compensation, including base pay and annual incentiveComprehensive health and life insurance and well-being benefits, based on locationPension / Retirement benefits Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). The Impact you will have in this role:As an Application Support Engineer, you will play a critical role in maintaining the stability, availability, resiliency, and performance of business-critical applications that support DTCC’s post-trade processing, settlement, and next-generation financial technology platforms. You will work closely with development, infrastructure, cloud engineering, and business teams to diagnose and resolve production issues, support application deployments, enhance monitoring and observability capabilities, and improve operational readiness across the technology landscape.This role provides the opportunity to work with modern technologies across cloud platforms, enterprise messaging systems, distributed applications, automation initiatives, and enterprise observability solutions. You will contribute to operational excellence by improving reliability, reducing operational risk, strengthening disaster recovery capabilities, and supporting applications that are essential to DTCC’s day-to-day business operations and strategic technology transformation efforts.Your Primary Responsibilities:Provide production support for mission-critical applications, ensuring timely resolution of incidents, production defects, service disruptions, and application issuesMonitor application, infrastructure, integration, and messaging platform health using enterprise monitoring, logging, and observability tools and respond proactively to alerts and operational eventsPerform detailed troubleshooting and root cause analysis across application, database, middleware, messaging, cloud, and infrastructure layers to identify and resolve recurring issuesPartner with development, infrastructure, cloud engineering, cybersecurity, and vendor teams to investigate, troubleshoot, and resolve technical and operational challengesMaintain and continuously improve support documentation, operational procedures, knowledge articles, and production runbooks to ensure effective support coverage and knowledge sharingSupport application deployments, production releases, vendor upgrades, configuration changes, and implementation activities across development, pre-production, and production environmentsExecute Disaster Recovery (DR), Business Continuity (BCP), resiliency testing, and failover procedures during planned exercises and unplanned production eventsIdentify opportunities to automate manual operational tasks, improve recovery times, reduce operational risk, and enhance operational efficiencySupport audit requests, operational controls, compliance activities, and governance requirements in accordance with regulatory and enterprise standardsPartner with development teams throughout the software development lifecycle to improve application reliability, supportability, operational readiness, and production performanceExecute day-to-day support activities in alignment with established risk, control, governance, and compliance frameworksProvide support coverage during APAC business hours as required and collaborate with global support teams to ensure seamless operational coverage**NOTE: The Primary Responsibilities of this role are not limited to the details above. **Qualifications:8-10 years of relevant experience in Application Support, Production Support, Software Support, Site Reliability Engineering (SRE), or related technical roles, ideally within Financial Services, Capital Markets, Securities Processing, FinTech, or other highly regulated industriesBachelor’s degree (preferred) or equivalent experienceExperience supporting business-critical applications in complex production environmentsProven ability to troubleshoot issues across multiple technology layers, including applications, databases, middleware, messaging platforms, and infrastructureExperience working in fast-paced operational environments requiring strong analytical, problem-solving, and communication skillsTalents Needed for Success:Experience supporting Java/J2EE-based enterprise applicationsStrong Oracle database and SQL troubleshooting skillsExperience working in Linux/Unix environments, with basic networking and infrastructure troubleshooting skillsExperience with monitoring, logging, and observability tools such as Splunk, Datadog, Dynatrace, or similar platformsHands-on experience supporting IBM MQ, Kafka, or other enterprise messaging technologiesExperience with integration technologies such as IBM Integration Bus (IIB), ACE, or related middleware platformsExperience working with Azure and/or AWS cloud environments, including cloud-native or hybrid technology environmentsFamiliarity with Docker, Kubernetes, OpenShift, or containerized application environmentsKnowledge of application resiliency, disaster recovery, and high-availability conceptsUnderstanding of ITIL practices including Incident, Problem, Change, and Knowledge ManagementExperience supporting application deployments, production releases, environment upgrades, and operational readiness activitiesStrong analytical and diagnostic skills with the ability to troubleshoot complex production issuesAbility to collaborate effectively across development, infrastructure, business, and support organizationsExperience driving operational improvements through automation, monitoring enhancements, and process optimizationExposure to blockchain technologies, digital asset platforms, and distributed systemsExposure to AI-enabled tools such as Microsoft Copilot, GitHub Copilot, or similar productivity and engineering toolsWe offer top class training and development for you to be an asset in our organization!The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC’s subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at or connect with us on LinkedIn, X, YouTube, Facebook and Instagram. DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.Learn more about Clearance and Settlement by clicking here.IT Architecture and Enterprise Services are responsible for enabling digital transformation of DTCC. The group manages complexity of the technology landscape within DTCC and enhances agility, robustness and security of the technology footprint. It does so by serving as the focal point for all technology architectural activities in the organization as well as engineering a portfolio of foundational technology assets to enable our digital transformation.Full timePosting Date: 2026-10-02