DESKSIDE Technician

Job Description

Job Description

Position: Deskside Technician 

Location: Bedford Heights, Ohio 44146

Duration: long term contract to hire 

Pay Rate: $28.78/hr on w2 + Mileage 

Shift start time and end time?  Mon – Fri, 8a to 5p

Driving or Non-Driving?  Non-Driving but may have to drive between sites

***Must have his/her OWN RELIABLE CAR and CAR INSURANCE***

Job Profile Summary:

Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Key Responsibilities:

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.

• Takes complete ownership of onsite service activity.

• Performs advanced-level maintenance on all products, including low-complexity installation activities.

• Provides technical feedback on equipment, systems and processes to improve overall service delivery.

• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.

• Identifies and resolves systemic issues within the team.

• Proactively supports the needs of other team members, providing technical assistance and expertise.

• Contributes to improved client services metrics reporting and documentation.

• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Key Qualifications:

High School Diploma or GED required

May require technical certification or Associate Degree

Indotronix, founded in 1986 in New York, is a leading provider of IT, Engineering, Clinical, Scientific, and Professional staffing solutions.
As part of the Indotronix Avani Group, the company serves Fortune 500 organizations across diverse industry verticals.
With decades of industry experience and long-standing client relationships, Indotronix is recognized as a trusted talent and consulting services partner.

Company Description

Indotronix, founded in 1986 in New York, is a leading provider of IT, Engineering, Clinical, Scientific, and Professional staffing solutions.\nAs part of the Indotronix Avani Group, the company serves Fortune 500 organizations across diverse industry verticals.\nWith decades of industry experience and long-standing client relationships, Indotronix is recognized as a trusted talent and consulting services partner.