SUPERVISOR I

Job Description And Duties This position manages the operations of the Department of Developmental Services’ (Department) Community Appeals and Resolutions Branch (CARB)’s General Complaint Unit. The Supervisor I supervises analytical and specialist staff responsible for receiving, tracking, analyzing, and developing written responses to a variety of appeals and complaints. This position performs complex and/or sensitive assignments. Effective July 1, 2025, State employees are subject to a salary reduction of three percent in exchange for five hours per month of the Personal Leave. This position is eligible for geographic retention pay differential of $250.00 per month. You will find additional information about the job in the Duty Statement. Working Conditions Under Government Code 14200, this position is a hybrid, in‑office/telework position, and may be subject to change. Incumbent may be required to report to the office, or any designated location at any time. Telework agreements can be modified and/or cancelled at any time. Pursuant to California Government Code requirements, candidates must be residents of the State of California at the time of appointment. All commute expenses to the reporting location will be the responsibility of the selected candidate. This position requires lawful authorization to work in the United States. The Department does not sponsor employment visas for this position. Position Details Job Code #: JC-524406 Position #s: 472-553-4800-004 Working Title: Supervisor I Classification: SUPERVISOR I Salary Range: $7,172.00 - $8,910.00 (new to state candidates hired to minimum) # of Positions: 1 Work Location: Orange County Telework: Hybrid Job Type: Permanent, Full Time Facility: Department of Developmental Services Department Information The California Department of Developmental Services (Department) is the agency through which the State of California provides services and supports to individuals with developmental disabilities. These disabilities include intellectual disability, cerebral palsy, epilepsy, autism and related conditions. Services are provided through state‑operated developmental centers and community facilities, and contracts with 21 nonprofit regional centers. The regional centers serve as a local resource to help find and access the services and supports available to individuals with developmental disabilities and their families. Department Website: Special Requirements The Statement of Qualifications (SOQ) must be numbered in the same order as the following areas, typed in 12‑point Arial font, single spaced, and be no more than two pages in length. Applicants who fail to answer the questions or submit an SOQ may not be considered. Describe your experience supervising or leading staff who conduct investigations for complaint or appeals. Include specific examples of assigning work, directing activities, reviewing determinations, and training analytical or specialist staff. Provide an example of a complex assignment you completed that required extensive analysis, coordination, and communication with internal or external partners. Explain your role, research performed, and final outcome. If you are using list eligibility from an on‑line exam to qualify for this position, you MUST include with your application any documentation (i.e., copy of transcript, degree, license, etc.) to verify meeting the MQ’s or you may not be considered for the position. The MQs will be verified prior to interview and/or appointment. If it is determined that an applicant does not meet the MQs of the classification, the applicant may not be considered and withheld from the eligible list. Desirable Qualifications Knowledge of: State laws and regulations governing rights for individuals receiving regional center services; principles and practices of complaint resolution and due process procedures; data systems and methods for tracking, analyzing, and reporting program compliance; regulation development and implementation processes. Ability to: Analyze complex program and legal issues, interpret regulations, and develop policy solutions; communicate effectively with diverse community partners; engage community to build consensus and improve program outcomes; work independently and collaboratively in a fast‑paced environment. Benefits As a state employee working for the Department of Developmental Services, you and your family will have access to excellent medical, dental and vision insurance benefits in addition to retirement benefits. Benefit Eligibility May Be Based On Job Classification, Bargaining Unit, Time Base And Length Of Appointment. Additional Benefits May Also Be Outlined For Specific Bargaining Units In Employee Collective Bargaining Contracts. For More Information, Please Visit The Links Below: State Employees - CalHR Benefits Website CalPERS Health Benefit Summary 2026 Benefit information can be found on the CalHR website and the CalPERS website. Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Department Website: Human Resources Contact: Kerina Brummett Phone: View phone number on click.appcast.io Email: View email address on click.appcast.io EEO Contact: Equal Employment Opportunity Office Phone: View phone number on click.appcast.io Email: View email address on click.appcast.io Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug‑free workplace. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. #J-18808-Ljbffr