Patient Services Manager 2

Role Overview:

Grow Your Career and Make a Difference

 

Sodexo is seeking a Patient Services Manager 2 for Lehigh Valley Hospital – Cedar Crest in Allentown, Pennsylvania . As part of one of the region’s leading healthcare systems, this is an exciting opportunity to join a fast-paced acute care environment focused on delivering an exceptional patient dining experience.

 

This highly visible leadership role will oversee all aspects of the patient meal service program while leading and developing a team of approximately 50 frontline employees. The successful candidate will play a key role in driving patient satisfaction, operational excellence, employee engagement, and service quality throughout the department.

 

The schedule is generally 8:00 AM – 6:00 PM. This leader will also be trained on opening and closing procedures and will participate in rotating weekend coverage every other weekend.

What You'll Do:

• Oversee day-to-day patient services operations.

• Coordinate tasks through subordinate supervisors and frontline staff.

• Deliver high-quality food services in patient meal management operations.

• Achieve company and client financial targets and goals.

• Develop and maintain strong client and customer relationships.

• Create and execute strategic plans to drive operational excellence.

• Ensure HACCP, regulatory, and Sodexo standards compliance.

• Interact daily with patients, families, and the clinical team to ensure satisfaction.

• Foster a positive environment that supports employee engagement and performance.

What We Offer:

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

 

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring:

• A proven track record of employee engagement leadership and prior supervisory experience.

• Culinary production experience with a strong background in safety and sanitation compliance.

• Ability to manage multiple priorities with flexibility and professionalism.

• Strong communication skills and a passion for delivering outstanding customer service.

• Enthusiasm, confidence, and the ability to drive employee success to enhance the food and nutrition team.

• Strong organizational skills with the ability to prioritize tasks and take on additional responsibilities as needed.

Who We Are:

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

 

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form .

Qualifications & Requirements:

Minimum Education Requirement - Associate's Degree  or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.