Field Sales Manager - Baths

Field Sales Manager

At Long Home, we believe in delivering excellence to our customers and investing in the growth of our employees. Established with a commitment to quality craftsmanship and superior customer service, we have become a trusted name in the home improvement industry. Specializing in premium windows, doors, roofing, siding, and bathroom remodeling, we strive to enhance the beauty, comfort, and value of every home we serve.

Our mission is to provide homeowners with high-quality products and unmatched customer experience. We achieve this through innovative solutions, dedicated team members, and a culture that fosters collaboration, integrity, and professional growth.

As a rapidly growing company, Long Home offers employees the opportunity to work in a dynamic and supportive environment. We are passionate about creating pathways for career advancement while maintaining a strong sense of purpose and community. When you join our team, you become part of a company that values your contributions and invests in your success.

Discover your potential and make a lasting impact with Long Home — where your skills, ideas, and dedication drive our shared success.

About the Role

Summary: The Field Sales Manager is primarily responsible for contributing to a high performing sales culture in their assigned product and market, by supporting their Sales Manager or Regional Director of Sales in developing and training Product Specialists in the field. The Field Sales Manager works closely with their Sales Manager to ensure Product Specialists follow LH's sales system. The Field Sales Manager will devote at least 50% of their time to training and mentoring Product Specialists, with the balance of their time acting as a senior Product Specialist. Field Sales Managers must be available Monday to Saturday 8am to 9pm.

Essential Duties and Responsibilities

• Responsible for all duties laid out in the Product Specialist Operations Agreement/Job Description.
• Observe, evaluate and report back to Sales Manager with information and data from ride-alongs with team members. Implements action plans for the team based on areas of concern.
• Provides leadership and coaching to develop the team; encourages the drive and spirit to achieve maximum potential in sales team.
• Track, understand and analyze sales metrics, supporting Sales Managers in taking swift and appropriate action to correct problems.
• Issue leads when centralized dispatch is unavailable and Sales Manager has requested support.
• Support Sales Managers in providing Product Specialists with ongoing performance feedback.
• Maintain current knowledge of product lines, finance options and installation processes and comply with related company processes.
• Ensure adherence to sales process and script, staying updated on company-wide changes.
• Provide training to new and current Product Specialists on sales process, product knowledge and finance.
• Return phone calls and emails in a timely manner to provide high standard of service to customers and responsiveness to team members.
• Maintain professional licenses to meet company, state and municipal guidelines, if applicable.
• Maintain professional conduct to present a good image of the company to the public at all times.
• Participate in weekly sales BPR meetings and share reports of findings from time in the field.
• Maintain the highest proficiency of the LH sales and effectively train other Product Specialists.

Qualifications

• Effective communication, both written and verbal.
• Proven experience in meeting monthly, quarterly and annual goals.
• Strong leadership, management and team building skills.
• Ability to motivate and inspire others towards a common goal.
• Ability to represent the Company in a business-like and professional manner.
• Strong sense of responsibility around team results.
• Strong work ethic with a can-do attitude.
• Ability to learn, use and adapt to new software quickly.
• Excellent interpersonal and customer service skills with a dedication to exceptional service.
• Ability to multi-task, with strong organizational, attention to detail and time management skills.
• Ability to multitask, remain calm under pressure, manage stress and ensure team performance, especially during high-pressure periods, peak seasons and demanding customer situations.

The required skills for this role include strong leadership and communication abilities, which are essential for guiding the sales team and interacting with clients. Analytical skills are crucial for interpreting sales data and market trends, allowing the Field Sales Manager to make informed decisions. Negotiation skills will be utilized during client interactions to secure favorable terms and close deals effectively. Additionally, time management and organizational skills are necessary to balance multiple responsibilities and ensure that sales targets are met. Preferred skills, such as proficiency in CRM software, will enhance the efficiency of tracking sales activities and managing customer relationships.