Client Services Team Member

About the Organization Planned Property Management is a leading multifamily property management company based in Chicago, managing over 4,000 upscale apartments in the downtown market. We take pride in providing exceptional living experiences to our residents while maintaining a dynamic and supportive work environment for our team. As we continue to grow, we are seeking motivated and customer-focused individuals to join our team. You can learn more about our organization by visiting Client Services Team Member Planned Property Management is seeking a motivated individual to join our team as a Client Services Team Member. This role is vital to supporting the growing needs of our customer service and marketing departments. We’re looking for someone personable, with the ability to connect with customers, ask insightful questions, actively listen, and offer helpful solutions. Strong communication skills, a consultative approach, and a persuasive, descriptive style will be key to success. As a Client Services Team Member, you’ll be one of the first voices our prospects hear—playing a key role in shaping their experience with us. You’ll connect with customers through calls, emails, and texts, helping answer questions, understand their needs, and guide them toward scheduling a tour. This role is ideal for someone who enjoys helping people, stays organized, and takes pride in creating positive, timely, and meaningful interactions. We manage 31 buildings, so things move quickly—it's a fast-paced and exciting opportunity! Plus, we’ve got a vibrant, friendly team atmosphere where work is both fun and rewarding. Enjoy great commissions and awesome team bonuses while working with a supportive crew! Essential Duties and Responsibilities You’ll be the first point of contact for new prospects—responding quickly to inquiries through calls, emails, and text messages, and making a strong, positive first impression. Answer and initiate conversations with a friendly, consultative approach. You’ll listen closely, ask thoughtful questions, and help prospects find the right apartment to fit their needs. Schedule tours for prospects to connect with our leasing teams, ensuring a smooth and seamless handoff. Respond to customer inquiries in a timely manner across all channels, helping to resolve questions and remove barriers throughout their decision-making process. Document interactions, track follow-ups, and maintain accurate records in our system to support a consistent experience. Success in this role comes from building trust, staying consistent with follow-up, and meeting individual and team performance goals. Bring a great attitude to work each day, communicate effectively with your team, and contribute to a supportive, collaborative environment. Participate in training and development, share ideas for improvement, and support additional projects as needed. Schedule Requirements Full-time role that requires availability to work Saturday and Sunday. Weekend shifts are remote; weekday shifts are in-office (3 days). Schedule may adjust based on business needs. Pay $60,000 - $65,000 annually ($19 per hour plus commissions). Benefits Competitive starting pay with commission & bonus opportunity Health, Dental & Vision Insurance FSA Basic Life & AD&D Insurance LTD Location 60642 EOE Statement Planned Property Management provides equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law. This position is currently accepting applications. #J-18808-Ljbffr