Service Advisor

Job Description

Job Description

Come join Astro Ford, a renowned name in the automotive industry located in the heart of D'Iberville, Mississippi. At Astro Ford, we take pride in our commitment to providing top-quality service and building lasting relationships with our customers. As a Service Advisor, you'll be an integral part of our team, ensuring the smooth operation and maintenance of vehicles to guarantee customer satisfaction.

If you're passionate about automobiles, dedicated to delivering outstanding service, and eager to work in a stimulating environment that values expertise and professionalism, Astro Ford is the perfect place for you. Join us in our mission to provide exceptional automotive solutions and drive customer satisfaction.

Benefits

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

Greet guests, listen to their concerns about their vehicle, and gather detailed information about the issues.

Ensure guests receive prompt. courteous, and effective service.

Resolve customer complaints in a timely and efficient manner.

Maintain high customer satisfaction standards.

Identify the problem or repair needed, by asking open ended questions, or by conducting a visual inspection.

Prepare repair orders in the CRM software, outlining the needed services and costs.

Explain the nature of potential repairs and maintenance needs in a clear and understandable manner.

Consult with technicians to determine the best course of action and explain the situation to the guests.

Provide the guests with accurate cost estimates for repairs and services.

Manage customer workflow.

Some scheduling of service appointments will be required from time to time.

Assist guests with their questions and concerns.

Process payments, collect customer signatures, and obtain necessary authorizations for repairs.

Maintain records of customer interactions in the CRM as well as service history.

Identify opportunities to upsell additional services and products that benefit the customer.

Drive the sale of technicians' time to meet sales targets.

Follow up with guests to ensure satisfaction with completed services.

Maintain a clean and organized work area.

Requirements

Strong customer service and interpersonal skills.

Effective communication skills, both written and verbal.

Sales and persuasion skills.

Organizational and time management skills.

Some automotive knowledge is a plus.

Problem solving.

Some warranty knowledge is a plus.

Active Listening skills.

Detail-oriented.

Computer and software skills.

Differing CRM knowledge is a plus.