Senior CMDB & ServiceNow Integration Architect

We are seeking a highly experienced Senior CMDB & ServiceNow Integration Architect with strong expertise in ServiceNow CMDB, enterprise data architecture, system integrations, database technologies, and platform performance optimization.

Must-Have Technical Skills

• ServiceNow CMDB
• Cicada ETL / Data Integration Platform — Mandatory
• ServiceNow CSDM
• CMDB architecture, governance, and data modeling
• Configuration Items (CIs), CI classes, relationships, Identification and Reconciliation Rules (IRE)
• ServiceNow ITSM, ITOM, TSM
• REST APIs, SOAP Web Services
• IntegrationHub
• MID Server
• ETL and data integration platforms
• Event-based integration frameworks
• Relational databases and SQL
• Enterprise data modeling
• Database performance optimization
• ServiceNow platform performance engineering

Key Responsibilities

CMDB Architecture & Governance

• Define and implement enterprise CMDB architecture, data models, and governance standards.
• Design and maintain CI classes, relationships, identification rules, and reconciliation rules.
• Drive CMDB health initiatives focused on data quality, normalization, reconciliation, and compliance.
• Establish CMDB best practices aligned with ServiceNow CSDM standards.

ServiceNow Solution Architecture

• Architect and govern ServiceNow CMDB, ITSM, ITOM, TSM, and related platform capabilities.
• Provide technical leadership for ServiceNow platform integrations and enterprise data architecture.
• Conduct architecture reviews, solution assessments, and performance optimization initiatives.
• Define scalable and sustainable integration patterns across enterprise applications.

Integration Architecture

• Design and implement ServiceNow integrations using:
  • REST APIs
  • SOAP Web Services
  • IntegrationHub
  • MID Server
  • ETL platforms
  • Event-based integration frameworks
• Architect data synchronization between ServiceNow CMDB and:
  • Inventory systems
  • Monitoring tools
  • OSS/BSS platforms
  • Cloud platforms
  • Enterprise databases
• Lead integration troubleshooting, optimization, and root-cause analysis.

Cicada ETL Platform — Mandatory

• Design and support Cicada-based data ingestion and ETL workflows.
• Define CI data ingestion, enrichment, normalization, and reconciliation processes from Cicada into ServiceNow CMDB.
• Optimize Cicada data flows, mappings, and integration strategies.
• Ensure the consistency, integrity, and timeliness of CMDB data populated from Cicada sources.
• Collaborate with infrastructure, network, and application teams to onboard new data sources through Cicada.

Database & Data Architecture

• Apply strong knowledge of relational database concepts and enterprise data modeling.
• Design scalable schemas and data structures supporting ServiceNow integrations.
• Optimize SQL queries, indexing strategies, and database performance.
• Perform data analysis, reconciliation, and troubleshooting across complex datasets.
• Support data migration, transformation, and archival activities.

Performance Engineering

• Analyze and improve ServiceNow platform performance.
• Identify and resolve bottlenecks across:
  • CMDB operations
  • Discovery processes
  • Service Mapping
  • Integrations
  • Database transactions
• Optimize application performance, response times, and batch processing workloads.
• Develop monitoring, alerting, and performance reporting frameworks.