Business Analyst - Stores Network (Lead Deployment Support Analyst)

Business Analyst - Stores Network (Lead Deployment Support Analyst)

GAP Inc. is transforming its Stores Network to enable the Store of the Future—supporting always-on connectivity, modern POS, Store Wi-Fi, IoT devices, and cloud-enabled retail applications at global scale. Our mission is to maintain seamless store operations while enabling the rollout of new technologies that enhance efficiency, empower store teams, and elevate the customer experience. The Lead Deployment Support Analyst is a key leadership role responsible for overseeing deployment support activities, guiding analysts, and ensuring store technology implementations are executed on schedule, with precision, and minimal disruption to business operations.

Store Network Deployments • Lead and coordinate store network deployment activities, Store remodels, Store refreshes, and technology upgrades • Guide store managers, technicians, and vendor partners through installation and validation activities • Monitor project milestones, proactively identify risks, and escalate concerns as needed • Ensure accurate documentation, validation, and formal completion sign-off for deployment activities

Business Analysis & Stakeholder Management

• Gather and document business and technical requirements for store network initiatives• Translate business needs into clear deployment requirements for engineeringand operations teams• Serve as a primary point of contact for business partners like network teams,store operations, vendors and field support• Provide regular status updates, dashboards, and executive-level summaries forleadership
• Escalation Support – Store Network & Voice OperationsProvide escalation support for store network incidents impacting POS, StoreWi-Fi, IoT devices, and critical retail applications• Act as a single point of coordination during high-impact store outages andregional incidents• Partner with Network Operations, Engineering, Service Desk, and vendors todrive incident resolution and root cause analysis• Support incident bridges and communications during major incidents• Identify recurring operational issues and feed insights back into deploymentstandards, designs, and processes
• Deployment Support & StabilizationSupport day-of-deployment activities, including coordination with vendors andstore teams• Track and manage post-deployment issues through stabilization and handoff tosupport teams• Analyze deployment issues and trends to recommend process improvementsand standardization• Ensure documentation is updated post-deployment (as-built diagrams, inventory,lessons learned)
• Process Improvement & GovernanceHelp define and improve deployment processes, change management, andreadiness checklists• Support standardization of deployment workflows across regions and storeformats• Assist with vendor coordination, SLAs, and performance tracking• Drive continuous improvement for deployment efficiency, quality, and storeexperience
• Communication & Stakeholder ManagementDeliver clear, professional communication to store leadership, vendors, andinternal stakeholders

• Set expectations regarding timelines, deliverables, and next steps• Represent the team with professionalism when engaging with business leadersand project managers
• Coaching & Team DevelopmentMentor junior analysts through active coaching and performance feedback• Foster a collaborative, customer-first team culture• Contribute to training programs, documentation updates, and knowledge-sharinginitiatives

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.