Collections Specialist

We are seeking a detail-oriented and results-driven Collections Specialist to manage outstanding accounts and support the company’s cash flow by ensuring timely payment collection. This role is responsible for contacting customers regarding past-due balances, resolving billing issues, maintaining accurate account records, and working collaboratively with internal teams to reduce delinquency. The ideal candidate has strong communication skills, sound judgment, and the ability to handle sensitive financial matters professionally.Key ResponsibilitiesMonitor accounts receivable aging reports and identify overdue accountsContact customers by phone, email, or written correspondence to collect outstanding balancesInvestigate and resolve billing discrepancies, payment disputes, and account issuesMaintain accurate records of collection activities, customer communications, and payment arrangementsNegotiate payment plans when appropriate and follow up on commitmentsReconcile customer accounts and ensure account balances are accurateEscalate delinquent accounts according to company policyCollaborate with accounting, customer service, and sales teams to resolve collection issuesPrepare reports on collection status, aging trends, and recovery effortsSupport month-end close and assist with cash application or AR-related tasks as neededHelp ensure compliance with company policies, internal controls, and applicable regulationsIf you are qualified please call victoria at View phone number on click.appcast.io or email View email address on click.appcast.io