Director of People Experience
VirtualVocations
Leading the transformation of service delivery, the full-time Director of People Experience will oversee a high-performing team, ensuring operational excellence and a seamless employee experience across various channels while working remotely. Key responsibilities Develop and implement the People Experience Center strategy, ensuring high-quality service delivery and operational performance Drive continuous improvement initiatives across People processes, leveraging data and insights to enhance service delivery Lead the technology roadmap and champion automation and AI-enabled capabilities to improve efficiency and user experience Required qualifications Bachelor's degree in Business Administration, Human Resources, Operations, or a related field, or equivalent experience Minimum of 10 years of experience leading scaled service center operations Demonstrated experience in redesigning and optimizing service delivery models Proven track record of deploying automation and AI solutions in operations Strong expertise in operations management, process improvement, and data-driven decision-making
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