Help Desk Student Assistant

Classification Title:

STU AST - NON-CLERICAL & ADMIN

Classification Minimum Requirements:

Must be at least 18 years of age

UF Student Assistant
This position is open to all students eligible to work on campus and will be employed through student Other Personnel Services (OPS) and must maintain a minimum 2.0 grade point average.

OPS
Must have a high school diploma or equivalent.

Job Description:

UF Information Technology (UFIT) is currently seeking an entry-level Help Desk Student Assistant to join the Computing Help Desk team under Academic Technology, a unit within UFIT. This position has a $15 per hour starting rate of pay. This position is centrally located on UF's campus at the HUB, 1765 Stadium Road, and provides assistance via phone, email, live chat, and walk-in consulting.

UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator.

Our student assistants are responsible for delivering excellent client service for the UF community of faculty, staff, and students. Ideal candidates have good communication skills, are eager to learn, and are customer-service oriented.

Some key responsibilities and characteristics of this position are:

• Assisting clients with Gatorlink account issues such as account creation, password resets, and multi-factor authentication.
• Assisting with email, wireless, and VPN support.
• Helping triage issues to better assist faculty, staff, students, and alumni.

About UF Information Technology 

Led by Senior Vice President and CIO Elias Eldayrie, the nine departments comprising UFIT are: Academic Technology; AI² Center; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. For more information about UFIT and its goals and governance, visit https://it.ufl.edu/about-ufit/strategic-plan/.

About the University of Florida

One of America’s all-around best universities, the University of Florida drives future-making education, eye-opening discoveries, life-saving health care, and community-building collaboration for our state, our nation, and our world. UF is in Gainesville, a city of approximately 150,000 residents in North-Central Florida, 50 miles from Florida’s West Coast, 67 miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography. UF’s large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy. Learn more about what Gainesville has to offer at Visit Gainesville.

Expected Salary:

$15 an hour

Required Qualifications:

Must be at least 18 years of age

UF Student Assistant
This position is open to all students eligible to work on campus and will be employed through student Other Personnel Services (OPS) and must maintain a minimum 2.0 grade point average.

OPS
Must have a high school diploma or equivalent.

Preferred:

The ideal candidate will possess the following education, experience, and skills:

• Prior customer service experience
• Eagerness and ability to learn
• Comfortable with technology
• Ability to commit to working through Summer 2027 or beyond

Special Instructions to Applicants:

Work visa sponsorship is not available for this position

This is not a remote work position and is located in Gainesville, FL.

Applicants are required to submit the following with their application:

• Cover Letter
• Resume
• List of professional references with contact information (Minimum of 3 with one from a previous or current supervisor)

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required:No