Project Manager/Estimator

Project ManagerProject Managers lead our production activities in the field, making decisions that impact the success of the assignment. They perform a variety of tasks, monitors and inspects tasks for commercial and residential restoration jobs to ensure completion of drying, demolition and various restoration activities, prepares/reviews documentation to include notes, photos and documents according to company policies and procedures, explains processes used to complete active jobs and next steps to resolution in person to customers, supervise techs assigned to the job. You will need not only your excellent technical skills, you must have the necessary Customer Service skills that are necessary to work through difficult situations.Job ResponsibilitiesRetrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job.Completes assigned jobs according to company processes, maintains quality control within the budget of each job.May perform daily monitoring on active residential and/or commercial jobs and communicates with customers.Maintains records of personnel and resources used on projects and communicates all billable events to others.Will be responsible for creation of estimates in applicable softwareInspect and scope jobs onsite-and works with Project Manager/ Crew Chief/Lead Tech on scope of jobDocument / review loss with clear and descriptive job photos and upload into operating system/softwareProficient with writing contents estimates using XactimateCommunicates conversations and key information on the job using the notes feature in required softwareEstimates using carrier audit standards and manages the estimate based on feedback from client and customerExplains drying process and next steps to resolution in person to customers using printed materials as a guideInterfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the lossMay perform quality assurance inspections after completion and obtain customer signatures for approval, requests payments when necessary.Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companiesMay train new technicians or key operational team membersJob RequirementsHigh school graduate or equivalent, college degree preferred.Strong knowledge of insurance restoration and or construction industryValid Driver's License and satisfactory driving recordAble to work independently or work with/lead a teamExhibit professionalism, maturity, and the willingness to serve the customerExperience managing teams of 2 or moreExperience with entering data using a tablet or mobile phoneStrong verbal and written and communication skillsStrong problem solving and customer service skillsMust be able to prioritize activities and meet deadlinesWorking on-call schedule is requiredCertifications preferred:ASD – Applied Structural Drying TechnicianFSRT – Fire & Smoke Restoration TechnicianOCT – Odor Control TechnicianWRT – Water Damage Restoration TechnicianCompensation: $60,000.00 - $75,000.00 per year