Senior Facilities Manager

Senior Facilities Manager (M2)Transform at JLL in our work dynamics division as a Senior Facilities Manager on a global client account in our Technology Vertical! Our client is an American multinational technology company specializing in enterprise database technology, cloud computing, and business software.Location: Seattle, WA 98101 (Downtown)Work Schedule: On-site, Monday-Friday, 8:00 AM to 5:00 PM + on callTravel Requirements: Twice annually to Utah and Oregon client sitesReporting to: Western Region IFM LeadWhat this job involves:This position requires an individual with a passion for customer satisfaction, where no detail is too small; one that will manage and promote a high level of customer service; partners with the client's Corporate Real Estate team; fosters and maintains relationships with the client's Executive Leadership, Property Management and all associated service providers. The individual we are seeking will play an instrumental part in building and maintaining a transparent partnership and exceptional customer service experience. The role will manage and coordinate account related deliverables and responds to client satisfaction concerns.What Your Day-to-Day Will Look Like:Supervises facility management staff to ensure maintenance of the facilities assets and grounds are in a manner consistent with the client's global standard, professional brand image and in compliance with applicable local laws, rules and regulations for effective reporting and service.Work collaboratively within the facility management team to deliver integrated facility management services across all business lines (Engineering, Transactions, Projects, Planning, etc.)Manage, supports, and provides guidance to an existing facility support operation team, consisting of (2) Facilities Managers, (1) Assistant Facilities Managers, (2) Facilities Coordinators.Mentors, develops, and coaches direct reports to improve leadership strength and assist in achieving career growthAssure vendors meet or exceed client's satisfaction with client's requests within scope of services and CMMS request.Coordination of Engineering teams for effective asset management and work order resolution.Ensure client satisfaction with delivery of facility management services and provide a lead role in monitoring and increasing customer satisfaction.Provide support, guidance, and evaluation of the development of expense and capital budgets to include variance reporting and forecasting reviews.Support the Account IFM Director & Regional Facility Manager in the implementation of short and long-term projects/initiatives for the client.Assist in the development and implementation of the annual management plan within the area.Accomplish key performance indicators as identified by the account lead and/or client leadership.Participate in the monthly/quarterly/annual reporting appropriate for the client.Maximize utilization of suppliers, preferred vendors/contractors.Ensure compliance with JLL minimum audit standards and client's standard processes.Required Qualifications:Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field, or equivalent combination of education and experience5+ years of experience in client-facing roles within the 3rd party IFM corporate real estate industryKnowledge of commercial real estate, HVAC, electrical systems, telecommunications, furniture and building energy management systemsDemonstrated experience managing multi-million dollar operating budgets and capital improvement projectsProficiency in computerized maintenance management systems (CMMS) and Microsoft Office SuiteStrong organizational and management capabilitiesExcellent communication and interpersonal skillsAbility to forge and maintain robust working relationshipsMust be able to work irregular hours and/or weekends, as necessaryWillingness to travel for site visits or as needed; to include some overnight within assigned region.Preferred Qualifications:Advanced degree Facilities Management, Engineering, Business Administration, Construction Management, Real Estate, or related fieldProfessional certification such as Certified Facility Manager (CFM), Facility Management Professional (FMP), or equivalent credentialCorrigo CMMS experience