Customer Service Representative

Schweitzer Engineering Laboratories is seeking a Customer Service Representative to support our Northeast region! We are looking for a values-driven, positive, and motivated professional who will strive to give the best service to our awesome customers. As a Customer Service Representative, a typical day might include the following: Provide world-class customer care to both internal and external customers. Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications Communicate to customers and reps on deliverables and resolving of additional customer service issues with some work direction from supervisor and peers. Complete and pass required customer service certifications. Use judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems This job might be for you if you have: A minimum 1 year of customer service experience An Associate's degree or related business experience Strong computer skills The ability to learn concepts and technical details of products The ability to work cooperatively in a team environment The ability to travel up to 10% Location We are open to this position being located in either our King of Prussia, PA or Nashua, NH offices. Competitive pay. Superior benefits. Inspiring work. People are at the core of our company and we hire employee-owners. We welcome you to learn more about how we support employees. We’re 100% employee owned. Retirement benefits include an employer funded stock ownership plan (ESOP) and personal 401(k) options. We offer top tier medical, prescription, dental, vision, life, and disability insurance. We recognize the importance of a healthy life balance and offer: 10 paid holidays, annual vacation accrual starting at 12 days, 9 paid sick days, and paid family and medical leave that covers 90% of your pay. We foster growth and development of our employees through avenues such as STEM courses, apprenticeships, tuition assistance, and engineering development programs. Ask our team about other benefits including wellness, fertility, adoption, and flexible spending benefits. Salary Information Pay range for position is $26.75 - $32.00 per hour. We base our starting pay offer on job-related factors such as candidate experience, training, knowledge, and skills. Communication with Applicants We communicate with all applicants. If you do not receive a response about your application, please check your SPAM filter or reach out to us at View email address on click.appcast.io. SEL is an Equal Opportunity Employer: Vets/Disabled. SEL invents, designs, and builds digital products and systems that protect power grids around the world. This technology prevents blackouts and enables customers to improve power system reliability and safety at a reduced cost. A 100 percent employee-owned company headquartered in Pullman, Washington, SEL has manufactured products in the United States since 1984 and now serves customers worldwide. Our mission is simple: to make electric power safer, more reliable, and more economical.