IT Technician I

Loudoun County Government Job PostingLoudoun County Government has been named one of Forbes' 2025 Best Large Employers! We're proud to be recognized nationally for our commitment to employee satisfaction and excellence in public service. At Loudoun County, we bring together talented professionals from all backgrounds to make a meaningful impact in a dynamic, growing community — that's The Loudoun Difference.Welcome and thank you for your interest in employment with Loudoun County Government!All sections of the application must be completed in its entirety. The resume is considered supplemental information only. Applications that are incomplete or indicate'see resume' will not be taken into consideration.Job SummaryHardware Support:Provides support for installation, configuration, and troubleshooting of operating systems, software, peripherals, printers, copiers, and audio, video, and telecommunications equipment; assembles and disassembles PCs and components; and installs operating systems and software.Provides the highest level of customer service. Recommends resolution to customer inquiries or issues; maintains positive customer relations throughout the service request life cycle; and updates customers on the status of service requests.Maintains a necessary level of knowledge of emerging personal computer technologies; maintains thorough knowledge of PCs, iPads, tablets, audiovisual equipment, peripheral repairs and installation, printer sharing device installation, configuration, and standard County applications software; and shares knowledge with colleagues.Support Tier 1 and Tier 2 on-site installation, implementation, maintenance, troubleshooting, and repair of desktops, laptops, printers, iPads, iPhones, and associated peripherals.Software Support:Provide technical support and troubleshooting for desktop operating systems and software applications (e.g., Active Directory, SCCM, Microsoft 365, Adobe Creative Cloud, TCP/IP, MDT, and business applications).Install, configure, and update software applications and patches to maintain compatibility, security, and performance.Assist users with software installation, activation, licensing, and compatibility issues.Provides customer service. (Recommends resolution to customer inquiries or issues; maintains positive customer relations throughout the service request life cycle; and updates customers on status of service requests.)May perform other essential job functions specific to the position and department assignment.Remote Support:Offer remote troubleshooting assistance for desktop-related issues to users in distributed or remote locations.We are seeking an individual with:Ability to organize and prioritize work with assistance.Ability to understand departmental programs, service policies, and procedures.Ability to follow complex verbal and written instructions.Ability to establish and maintain effective working relationships with peers, management, and clients.Ability to communicate effectively, both verbally and in writing.Hiring salary is commensurate with experience.Minimum QualificationsHigh School diploma or equivalent (associate degree preferred); two (2) years of related technical work experience; or equivalent combination of education and experience. Preferred Requirements:Prefer experience in: SharePoint; Teams; OneDrive and ServiceNow software.Preferred Certifications: CompTIA A+, CompTIA Network+, CompTIA A+, CompTIA Security +, Microsoft Certified Office Specialist, Microsoft Certified Desktop Administrator, or ITIL.Job Contingencies and Special RequirementsWork Environment:It is an in-person work environment, with occasional telework available upon request.May be required to be on-call for emergency/crisis management (e.g., natural disasters, pandemics), and work 24/7 during such events.Lift or carry up to 50 pounds.Dynamic environment requiring adaptability to changing priorities and goals.Post Conditional Offer Contingencies:Must pass a criminal background check; additional checks (e.g., fingerprinting, credit, DMV) may be required based on the assignment.Special requirements: A current driver's license and driving record check is requiredEqual Employment OpportunityLoudoun County Government prides itself on fostering a diverse and inclusive workplace that promotes employee wellness and work-life balance. As an equal opportunity employer, we consider all qualified applicants regardless of age, color, disability, gender identity, genetic information, national origin, political affiliation, race, religion, sex, sexual orientation or other non-merit factors.Reasonable AccommodationApplicants who wish to request a reasonable accommodation during the recruitment process should call Human Resources directly at View phone number on click.appcast.io or email Human Resources.BenefitsLoudoun County Government offers a variety of benefits to both regular full time and part time employees. To view the comprehensive benefits package we have to offer you when you join our team, please click here. Employees hired into Regular Part-Time Intermittent positions are eligible for limited County employee benefit programs, based on the position's regularly scheduled hours. Benefits eligibility for temporary employees are dependent on duration of assignment and number of scheduled hours.