Quality Assurance Specialist

Develop, implement, and maintain quality control methodologies aligned with NIH and NIAID standards Define quality metrics, acceptance criteria, scoring parameters, and quality assurance processes Create and execute test plans, test scripts, test cases, and traceability documentation for ServiceNow enhancements, integrations, and operational updates Conduct functional, regression, integration, and accessibility test cycles for ServiceNow modules and customizations Evaluate hardware, software, configurations, and documentation for compliance and accuracy Participate in design reviews, sprint demonstrations, release readiness sessions, and other lifecycle review stages Document defects, track resolution, validate fixes, and maintain QA evidence throughout the release process Collaborate with developers, architects, business analysts, and federal stakeholders to confirm test results, clarify requirements, and ensure deployment readiness Maintain QA artifacts, test results, defect logs, traceability matrices, and compliance documentation Identify recurring issues and quality trends and recommend continual improvements Requirements Bachelor’s degree (or equivalent experience) 5 or more years of experience in software quality assurance, testing, or process quality in a large computer-based environment Hands-on experience testing or supporting ServiceNow in enterprise environments Experience developing quality metrics, acceptance criteria, scoring parameters, and QA methodologies Experience developing and executing test plans, test cases, test scripts, test data, and expected results Experience performing functional, regression, and integration testing Experience participating in design reviews, sprint demos, and release readiness checkpoints Familiarity with ITSM, ITOM, CMDB, SecOps, or related enterprise workflow testing Ability to analyze system behavior, workflows, and documentation to identify defects and recommend corrective actions Strong documentation skills and attention to detail Experience in Agile environments with structured change and release management Strong communication and collaboration skills Ability to obtain and maintain NIH Public Trust Desired: Experience using ServiceNow Automated Test Framework (ATF) Desired: Knowledge of accessibility and Section 508 validation processes Desired: Experience with API and integration testing through REST, SOAP, or MID Server patterns Desired: Experience supporting security or vulnerability response validation activities Desired: Experience creating QA dashboards or reports using ServiceNow or similar tools Desired: QA-related certification such as CSQA, CSTE, or ISTQB Desired: Experience working in federal health IT environments or NIH programs Core Competencies Demonstrates expertise in software quality assurance and testing methodologies, particularly within ServiceNow environments. Proficient in developing quality metrics, executing test plans, and ensuring compliance with NIH and NIAID standards. Highest-signal resume keywords ServiceNow Testing Quality Assurance Methodologies Test Plan Development Functional Testing Agile Environments Hard Skills Quality Metrics Development Test Case Execution Regression Testing Integration Testing Accessibility Testing API Testing Test Script Creation Defect Tracking Compliance Documentation ServiceNow Automated Test Framework Soft Skills Strong Communication Collaboration Skills Attention to Detail Certifications & Qualifications CSQA CSTE ISTQB Industry Keywords Federal Health IT NIH Programs Quality Control Methodologies Change Management Release Management Tools & Technologies ServiceNow ITSM ITOM CMDB SecOps #J-18808-Ljbffr