Clinical Supervisor II

Job Description

Job Description

About Us:

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless facilities, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

PAY RATE: $98515.56 - $103700.59 Per Year

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.

JOB SUMMARY AND PURPOSE

The Clinical Supervisor II will oversee clinical and casework services performed by the multi-disciplinary case management team. Provides the supervision of registered AMFT/ACSW needed for licensure of subordinate clinicians/case managers, as per BBS rules. Primary clinical advisor to the Program Manager. The position requires on-site presence, and shall be on-call for emergencies

DUTIES AND RESPONSIBILITIES

• Supervises the designated licensed and/or registered therapists, case workers and other clinical staff
  • Implements and communicates clinical employee performance standards in accordance with the organization policy and procedures and DMC-ODS Waiver, Title XXII and CARF standards
  • Ensures that the program approach is trauma-informed and strength-based by monitoring and participating in activities and by maintaining emotional and physical safety of the staff and clients.
• Oversee clinical care needs of veterans in receipt of housing services; Coordinates case conferences with clients, consults with service team, monitors progress of clients on case plan, supervises and conducts interventions, assists clients to meet the agreed upon goals.
• Complete risk assessments, psychosocial evaluations, crisis intervention and management; Meets regularly with multi-disciplinary case management team to review services provided to clients, ensuring the quality of care and adherence to VOALA procedures and State policy and regulations
• Evaluates the quality of services provided compared to clinical best practice guidelines.
  • Processes, analyzes and reviews critical Incidents involving program participants.
  • Plans and provides training on relevant topics to clinicians, participants and organization staff.
• Prepares Incident Reports, in concert with local authorities as needed, performs follow up as needed; facilitates support groups and client participation
• Network and communicate with referral agencies and community resources, as well as family members and natural supports, facilitates clinical admissions as warranted to expedite services
• Participates and assists with outreach events, meets regularly with funder as required by contract - The CS shall meet with VA Liaison at least on a monthly and/or as warranted by the liaison.
• Provides BBS required supervision and reporting of subordinates seeking licensure.
• Reviews case records for accuracy, consistency, and conformity with laws, regulations and policies and for quality of clinical case management and application of proper clinical case management techniques
• Create and work within a team environment to ensure all Program staff are knowledgeable and familiar with contract expectations, case management and supervisorial expectations and ensure all staff are delivering high quality care
• Conducts unit staff meetings to interpret and discuss new policies, procedures and regulations, and to discuss need for improvement of clinical case management techniques
• Participates in and conducts in-service training programs and staff development activities
• Provide quality assurance of documentation and ensuring that case managers’ monthly contacts assist the agency with meeting its billing goals
• Co-sign all notes of non-clinical/non licensed employees within the relevant database system or other internal noting system
• Other tasks as may be assigned by the Program Manager

ESSENTIAL ABILITY ACKNOWLEDGEMENT

Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges. 

ESSENTIAL DUTIES:

• Services for this position must be provided on-site. As a result, the positions supervised by this job description are on-site, and supervisors / managers / leaders must be on site to provide proper direction and oversight
• Oversee clinical case management services, ensure adherence to VOALA, State and Program policy, regulations and law
• Evaluates quality of clinical services delivered, plans training to improve services
• Provides BBS required supervision of registered AMFT/ACSW
• Reviews case records, ensures accuracy and compliance with VOALA and ODR policy, regulations and law
• Builds case management team, and supporting staff to ensure high quality care
• Conducts regular staff meetings to discuss and implement best practices
• Conducts in-service training of staff, clinical and non-clinical
• Other duties as required and may be subject to change 

MANDATED REPORTER

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

EDUCATION:

• Master's degree in social work, psychology, or counseling from fully-accredited college or university.
• Current License from the state of California as a Licensed Clinical Social Worker, Licensed Marriage & Family Therapist, Psychologist, or Licensed Professional Clinical Counselor. (LCSW, LMFT, or LPCC)

EXPERIENCE:

• Minimum of 2 years of complex clinical experience in program(s) serving homelessness, addictions, under-served populations or prison re-entry/diversion
• Minimum of 2 years post-licensure supervision experience (meets BBS criteria for supervision of registered AMFT/ACSW)

PREFERRED QUALIFICATIONS:

• Experienced providing services to those who are recovering or dually-diagnosed,

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.