Package Investigations Specialist

Package Investigations Specialist

Overview Great brands reflect culture. The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression. As part of the DICK'S Sporting Goods family, you're backed by the resources, reach, and career opportunities of a world-class sports company. That unleashes Foot Locker to keep pushing forward with the agility and edge that define the brand. We're looking for great people who want to influence culture and the generation that is shaping what's next. Whether you're building strategy, shaping innovations, or creating unforgettable customer moments, you'll contribute to decisions and experiences that define our brands' impact in the communities we serve. Come change the game with us.

We are looking to hire a full-time Package Investigations Specialist, a role that is vital to our company's success. You will be responsible for providing reasonable resolutions to delivery-related issues while ensuring a positive customer experience with compassion and problem-solving.

Schedule: Your choice of the following:

• Monday-Friday 7am-3pm
• Monday-Friday 8am-4pm
• Monday-Friday 9am-5pm
• Monday-Friday 10am-6pm

Next available start date: Monday, September 14

Training: You will attend 3 weeks of Customer Care Training Monday-Friday from 1:00pm-5:30pm. Additionally, there will be in-department training during your regularly scheduled shifts.

What our employees say they love most about working here:

• Their coworkers!
• The atmosphere: welcoming & sense of belonging
• Recognition and appreciation from leadership
• Problem-solving and helping customers
• Learning about the business
• Laid back environment
• Weekends off

Responsibilities

Providing superior customer service regarding questions or concerns around delivery-related issues and providing reasonable resolutions, keeping the company's best interest in mind

Speaking with internal and external customers directly over the phone or via email to resolve issues or concerns as needed

Efficiently entering customer information and call notes into the order management system

Accurately completing appropriate follow up actions for order and service resolution

Sending customer notifications and follow up emails regarding delivery investigations

Assisting with contact center phone call volume as needed

Qualifications

Computer proficiency, including the ability to multi-task

Positive and solutions-oriented

Strong written and verbal communication skills

Professionalism while speaking with internal and external customers

Benefits

30-50% employee discount

Paid time off: 8 personal days & 10+ vacation days per year, plus holidays

Casual dress code Wear your sneakers to work!

Medical / dental / vision coverage

401(k) with Roth option and company match

Opportunities for advancement

Learning and development opportunities

Education reimbursement program

Life insurance

Employee Resource Groups

Employee referral bonus program

Recognition and appreciation initiatives