Service Associate

Regular Full-Time

Retail

Mt. Morris, NY, US

Salary Range: $16.50 To $21.50 Hourly

Join the Five Star Bank Team as a Service Associate (Bank Teller)

At Five Star Bank, we believe in more than just banking — we believe in building lasting relationships and making a positive impact in the communities we serve. As a Service Associate, you’ll be the welcoming face of our branch, providing exceptional service while embodying our HEART values. This role offers a clear path for career growth and professional development, helping you build a rewarding future with Five Star Bank.

What You’ll Do

• Deliver Exceptional Service: Greet customers warmly and assist with routine banking transactions such as deposits, withdrawals, and payments with accuracy and care.

• Manage Cash Handling: Oversee cash drawers, reconcile transactions, and ensure secure handling of cash and financial instruments.

• Promote Digital Banking: Educate customers on self-service tools including mobile banking, ATMs, and online banking, empowering them to manage their finances with ease.

• Connect Customers to Solutions: Identify service needs and refer customers to Sales & Service Associates or Relationship Bankers for complex solutions.

• Support Branch Operations: Assist with operational duties including vault balancing, ATM servicing, night drop, and ensuring branch readiness.

• Professional Communication: Answer incoming calls and greet walk-ins professionally and efficiently.

• Maintain Compliance: Adhere to all regulatory, security, and audit standards.

• Stay Informed: Participate in branch meetings and maintain working knowledge of current promotions and bank services.

What We’re Looking For

• High School Diploma or GED required.

• At least 1 year of customer service or cash handling experience.

• Exceptional attention to detail, time management, and communication skills.

• Comfortable navigating digital platforms and multitasking in a fast-paced environment.

• A collaborative team player who’s eager to learn, puts customers first and enjoys creating positive experiences.

Physical Requirements

• Ability to stand for prolonged periods.

• Ability to lift between 1-10 lbs regularly, occasionally up to 30 lbs.

• Ability to travel between office locations as needed.

• Extensive computer and phone usage.

• Ability to perform repetitive motions.

Schedule

• Branch schedules vary to meet customer needs, including a rotating Saturday shift from 9:00 AM to 12:00 PM. Evening hours may also be required based on branch needs.

• May involve occasional travel to nearby branch locations based on staffing needs.

Why Five Star Bank

• Community Commitment: Make a difference through programs like Work of Heart week, where associates volunteer with local organizations.

• Career Growth: Clear advancement opportunities into roles such as Sales & Service Associate and Relationship Banker.

• Stability: Being in business for over 200 years.

• Comprehensive Benefits:

• 17 Days of PTO and 11 Company-Paid Holidays

• Medical, Dental, and Vision Insurance

• Health Savings and Flexible Spending Accounts

• Retirement Savings Accounts including Pension and 401(k) Plans

• Company-Paid Life Insurance and Disability Coverage

• Voluntary Benefits (Life, Critical Illness, Accident, Hospital Indemnity, Legal Insurance)

• Tuition Reimbursement and Employee Referral Program

• Wellness Reimbursement and Star Volunteer Program

• Employee Banking Perks

Ready to make a difference? Apply today and be part of a team that values service, community, and growth.

The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.