People Associate

People Associate

Pay Rate: $20-21/HR on W2 Hours: 8-5pm M-F Location: 2375 N Glenville Dr, Richardson (Tue-Thur on-site)

Resource's typical working day:

• Customer Service & Phone Support: The resource will primarily handle inbound and outbound calls, providing prompt and courteous assistance to employees or clients. This includes resolving inquiries, escalating issues when necessary, and maintaining a professional tone throughout interactions.
• Ticket Management: Responsible for managing service tickets, logging, tracking, and resolving requests or issues submitted through internal systems. Timely follow-up and accurate documentation are key.
• Data Entry & Record Maintenance: Regularly inputting and updating information in relevant databases or systems. Accuracy and attention to detail are essential to ensure data integrity and compliance.

Must have skills:

• Attention to Detail: Demonstrates precision and accuracy in completing tasks, ensuring data integrity and minimizing errors.
• Multitasking Ability: Capable of managing multiple responsibilities simultaneously while maintaining quality and meeting deadlines.
• Effective Communication: Clearly conveys information both verbally and in writing, adapting communication style to suit different audiences.
• Strong Interpersonal Skills: Builds positive working relationships and collaborates effectively with team members and stakeholders.

Software skills:

• Microsoft Suite
• Basic Computer functions
• ServiceNow and PeopleSoft is a plus

Years of Experience: at least 3 years of experience in customer service and/or related industry

Education: HS and GED

Interview Process: 1 virtual and 1 onsite

Summary: As a People Associate, you will provide basic support and customer service to those contacting the People Service Center.