Desktop Support Administrator

With minimal supervision, the Tier 2 Systems Administrator works as part of an enterprise team to provide support on multiple Department of War (DoW) networks and enclaves. You will manage services using on-premise hardware and perform regular hardware and software updates. Performs installation, repair, and preventative maintenance of laptops, desktops, and Zero Clients. Provides technical support and troubleshooting to Tier 1 & 2 support. Deliver technical support to the Enterprise components as required. Additionally, you must be able to implement system management tactics, techniques, and procedures (TTP).

You will provide systems administrative support in areas such as:

• Active Directory
• System Center Configuration Manager (SCCM)
• Exchange
• Information Security
• File Shares
• PKI
• Virus protection

What You'll Need to Succeed

Education:

• High School Diploma/GED with 3 years of related experience, or
• Associate degree with 4 years of experience, or
• Bachelor's degree with 2 years of experience.

Basic Skills/Experience:

• 2+ years in at least three of the following areas: VDI, Active Directory, SCCM, Exchange, Information Security, Desktop applications.
• 2+ years configuration, troubleshooting, and maintaining Windows 11 Desktops.
• Ability to support a 24x7x365 work schedule, shift work, and travel as required in support of customer initiatives when required
• Knowledge of Networking fundamentals.
• Exposure to DoW Configuration Management, Information Assurance, and Systems Lifecycle Management processes.
• Creating and updating lifecycle documentation as required.

Clearance Level:

• TS/SCI required

Required Certification(s):

• Security+ CE Certification required; DoD compliance 8570.01

Location:

• Onsite in Virginia Beach VA

Desired Skills:

• Position may require lifting of objects (i.e., IT Hardware), reaching/bending/kneeling (i.e., plugging in cables), and other moderately strenuous activity.
• Self-starter, motivated, shows initiative, and learns fast.
• Ability to work on multiple projects simultaneously.
• Ability to create and maintain sustainment documentation.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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